Ambassador Distribution (m/f/d)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues (m/f/d) serve people in more than 160 countries.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

In Germany, Abbott has more than 3,000 employees (m/f/d) working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Witten, Cologne and Jena. Abbott Automation Solutions in Hamburg (formerly GLP Systems) is now Abbott.

Abbott Rapid Diagnostics Division is looking for an Ambassador Distribution (m/f/d)

Description:

The position of Ambassador Distribution is within our Business Unit Infectious Diseases located at Alere GmbH Germany, Cologne.

The Ambassador IDDM is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Responsibilities and Duties:

• Full revenue responsibility, including forecasting and target performance achievement

• Act as a trusted partner and main contact to customers

• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process

• New product and menu expansion targeting and sales support

• Prepare and execute regular customer business reviews

• Build and lead internal cross functional selling team to execute sales strategies

• Oversee progress of cross-functional implementation team (post-sale)

• Build and lead internal cross functional selling team to manage contract renewals and negotiate long-term contracts

• Provide first line support and technical trouble shooting, stand-alone test of record (TOR), elevate level 2+ issues to service specialists

• Provide training and coaching to customers

• Success in this role is measured by service level achievement, economic profitability, customer satisfaction, contract renewal rate and managed revenue

Requirements:

• Primary degree in BA or equivalent work experience in the field of diagnostics

• Ability to think innovatively and not be constrained by current practices

Preferred Qualifications:

• Minimum of 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

• Proven track record in a similar position supported by management and customer references

• Successful engagement with customers, specifically Business Management and key stakeholders

• Excellent product and industry knowledge

• Strong understanding of key stakeholders and customer dynamics

• Strong solution selling and relationship building skills

• Excellent communication skills

• Ability to identify and drive resolution of issues

• Long-term, strategic focus on account

• Candidates must be fluent in local language and English, additional languages are advantageous

• The position requires the willingness to travel on a frequent basis, i.e. on average three days per week

Competencies:

• Effective communicator, excellent interpersonal skills with the ability to achieve results through influencing others. Demonstrated ability to maintain positive people relationships and build strong links with all departments

• Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.

• Positive attitude, team player with a high level of initiative, energy and enthusiasm

• Excellent organisation, facilitator and presentation skills.

• Responsible-minded with a high persuasive power

• Driven by objectives, solutions, meet the deadlines and customer satisfaction

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees (m/f/d), from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children (m/f/d), and health management initiatives for staff (m/f/d) and their dependents (m/f/d).

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

Discover why candidates (m/f/d) choose a career with Abbott in Germany.

AN EQUAL OPPORTUNITY EMPLOYER - Abbott welcomes and encourages diversity in our workforce.