Technical IT Service Desk Analyst
View: 156
Update day: 22-10-2024
Location: Cologne North Rhine-Westphalia
Category: Information Technology
Industry:
Job type: Festanstellung, Arbeitnehmerüberlassung
Job content
Technical IT Service Desk Analyst
Your tasks:
- Analysis and solving of hardware, software and end-user issues in the Microsoft area.
- 70% resolution of technical issues at the IT Service Desk
- Approximately 30% IT Service Desk support via phone, email, ticket system or remote desktop
- First point of contact for all IT support requests
- Documentation and solution search for more complex IT support requests
- Analysis of network problems (LAN, WAN and Firewall) in the context of 2nd / 3rd level support
- Analysis and solving of problems in 2nd and 3rd level support for Windows clients
Your skills:
- University degree in computer science, business informatics or comparable education or practical experience
- Enjoys communicating with end users and solving IT problems
- Proven experience solving technical problems in the outlined environment
- Very good knowledge of Windows 10 clients, Azure AD, SCCM, MS Office, 2010 to 2016 and Outlook 2010 to 2016.
- Good knowledge of Exchange Online, Office 365, Teams, OneDrive, SharePoint, etc. VMware, Air Watch, AWS, ticket management systems.
- Strong problem solving skills, customer focus and enjoy working in international teams
- Experience from similar projects is mandatory
- Very good in English
If you find your expectations and your skills described, please send your resume in English.
Art der Stelle: Festanstellung
Arbeitszeiten:
- Montag bis Freitag
Flexible Sprachanforderungen:
- Keine Deutschkenntnisse erforderlich
Vertragsart:
- Arbeitnehmerüberlassung
Ausbildung:
- Lehre/Ausbildung (Wünschenswert)
Berufserfahrung:
- IT: 2 Jahre (Wünschenswert)
- Support: 2 Jahre (Wünschenswert)
Arbeitsort: Ein Arbeitsort
Deadline: 06-12-2024
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