Technical IT Service Desk Analyst

☞ VARIUS IT GmbH & Co. KG

Visualizza: 158

Giorno di aggiornamento: 22-10-2024

Località: Cologne North Rhine-Westphalia

Categoria: Tecnologie dell’informazione

Industria:

Tipo di lavoro: Festanstellung, Arbeitnehmerüberlassung

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Contenuto del lavoro

Technical IT Service Desk Analyst

Your tasks:

  • Analysis and solving of hardware, software and end-user issues in the Microsoft area.
  • 70% resolution of technical issues at the IT Service Desk
  • Approximately 30% IT Service Desk support via phone, email, ticket system or remote desktop
  • First point of contact for all IT support requests
  • Documentation and solution search for more complex IT support requests
  • Analysis of network problems (LAN, WAN and Firewall) in the context of 2nd / 3rd level support
  • Analysis and solving of problems in 2nd and 3rd level support for Windows clients

Your skills:

  • University degree in computer science, business informatics or comparable education or practical experience
  • Enjoys communicating with end users and solving IT problems
  • Proven experience solving technical problems in the outlined environment
  • Very good knowledge of Windows 10 clients, Azure AD, SCCM, MS Office, 2010 to 2016 and Outlook 2010 to 2016.
  • Good knowledge of Exchange Online, Office 365, Teams, OneDrive, SharePoint, etc. VMware, Air Watch, AWS, ticket management systems.
  • Strong problem solving skills, customer focus and enjoy working in international teams
  • Experience from similar projects is mandatory
  • Very good in English

If you find your expectations and your skills described, please send your resume in English.

Art der Stelle: Festanstellung

Arbeitszeiten:

  • Montag bis Freitag

Flexible Sprachanforderungen:

  • Keine Deutschkenntnisse erforderlich

Vertragsart:

  • Arbeitnehmerüberlassung

Ausbildung:

  • Lehre/Ausbildung (Wünschenswert)

Berufserfahrung:

  • IT: 2 Jahre (Wünschenswert)
  • Support: 2 Jahre (Wünschenswert)

Arbeitsort: Ein Arbeitsort

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Scadenza: 06-12-2024

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