Technical IT Service Desk Analyst

Aussicht: 155

Update Tag: 22-10-2024

Ort: Cologne North Rhine-Westphalia

Kategorie: Informationstechnologie

Industrie:

Jobtyp: Festanstellung, Arbeitnehmerüberlassung

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Jobinhalt

Technical IT Service Desk Analyst

Your tasks:

Analysis and solving of hardware, software and end-user issues in the Microsoft area.
70% resolution of technical issues at the IT Service Desk
Approximately 30% IT Service Desk support via phone, email, ticket system or remote desktop
First point of contact for all IT support requests
Documentation and solution search for more complex IT support requests
Analysis of network problems (LAN, WAN and Firewall) in the context of 2nd / 3rd level support
Analysis and solving of problems in 2nd and 3rd level support for Windows clients

Your skills:

University degree in computer science, business informatics or comparable education or practical experience
Enjoys communicating with end users and solving IT problems
Proven experience solving technical problems in the outlined environment
Very good knowledge of Windows 10 clients, Azure AD, SCCM, MS Office, 2010 to 2016 and Outlook 2010 to 2016.
Good knowledge of Exchange Online, Office 365, Teams, OneDrive, SharePoint, etc. VMware, Air Watch, AWS, ticket management systems.
Strong problem solving skills, customer focus and enjoy working in international teams
Experience from similar projects is mandatory
Very good in English

If you find your expectations and your skills described, please send your resume in English.

Art der Stelle: Festanstellung

Arbeitszeiten:

Flexible Sprachanforderungen:

Vertragsart:

Ausbildung:

Berufserfahrung:

Arbeitsort: Ein Arbeitsort

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