Part-time German-Speaking Junior Customer Service Agent

Babbel is driven by a purpose: Creating mutual understanding through language. This means building an ecosystem of language learning offerings that helps people connect across cultures. Babbel, Babbel Live and Babbel for Business provide users with the most effective solution to be able to communicate with real people, in real situations. The key is a blend of humanity and technology. More than 60,000 lessons across 14 languages are hand-crafted by 150+ linguists, with user behaviours continuously analysed to shape and tweak the learner experience. And it works: Studies with Yale University, City University of New York and Michigan State University prove its effectiveness. From headquarters in Berlin and New York, 750 people from more than 65 nationalities represent all the differences that make humans unique. Babbel is the most profitable language learning app worldwide, with more than 10 million subscriptions sold. For more information, visit www.babbel.com or download the apps in the App Store or Play Store.

We are looking for aGerman-Speaking Junior Customer Service Agent (25 hours per week)

As a part of Babbel’s German-speaking Customer Service Team you will be providing outstanding levels of customer service via our email, phone, live chat, and social media channels. You’re a great team player, the first port of call for Babbel customers and you’ll be making the kind of decisions that matter to people learning with Babbel. It’s a fast-paced environment and you have the ability to develop effective ways of processing large amounts of ever-varying information.

You will

• Answer incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.)
• Ensure a high level of customer satisfaction by solving issues fast and in a competent way
• Maintain a high level of expertise by attending trainings and courses as required
• Identify technical problems, usability flaws or customer requirements and report them

You are

• A team player who loves to communicate with customers from a wide range of backgrounds
• A fast learner with good comprehension skills to quickly grasp the essence of a request
• Fluent in German, with excellent knowledge of English and any of the following languages – French, Italian, Spanish, Portuguese, Swedish, Polish
• Familiar with common internet programs, PC/Mac and mobile devices

You have

• A solid proficiency in written communication (in German)
• Problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customer
• At best, experience in dealing with customers by telephone and in writing
• A self-motivated, committed and solution- oriented work style

Why Babbel?

• Excellent working conditions in the heart of Berlin
• Opportunity for personal growth and development: we are a learning company and take learning seriously
• A lively startup atmosphere with friendly working hours
• A vibrant international team from over 65 different nationalities
• Responsibility from day one and professional and personal growth

To apply, please submit your Cover Letterin German.

Diversity at Babbel

Babbel is committed to providing a work culture of belonging where every Babbelonian can contribute, participate and learn. Striving to become a truly diverse, inclusive, and equitable company is reflected in our internal policies, such as flexible working hours, the options to work from home, as well as a nap, family, and faith rooms in our headquarter office. At the same time, we acknowledge that creating a culture of belonging is a continuous journey that includes every current and future Babbelonian.

Sounds good? We are already looking forward hearing from you! Check out our jobs page, our blog, and our techblog!