Customer Care Representative - DACH

☞ people-s-place GmbH

Ver: 179

Dia de atualização: 24-10-2024

Localização: Berlin

Categoria: Consultoria / Atendimento ao Cliente Administrativo / Escriturário / Assistente

Indústria:

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Conteúdo do emprego

Our client is the leading online supplier of lamps and luminaires in Europe and they are looking for Customer Care Representative (m/f/d) for the DACH market.

The position can be in Berlin as well as in Düsseldorf, Dortmund, and Fulda.

Tasks

You support the company in various customer care related topics, such as:

  • Ordering acceptance and tracking of orders
  • Processing of customer requests, cancellations, and complaints
  • Being the first point of contact for customers regarding the offered products
  • Data entry and updating of the database
  • Interdepartmental internal communication
  • Coordinating the cooperation with external service providers and partners
Requirements

  • German on business level (C2), as well as very good English knowledge (C1)
  • Degree in business management, logistics or marketing or alternatively through a comparable training
  • Initial experience in the field of order processing, general administration, or customer support
  • Very IT-versed and a communication talent, preferably mastery of 10-fingers typing
  • You came across working with merchandise management system
  • World-class team player with many new ideas regarding customer loyalty and service improvement
  • Eligible to work in the EU
Benefits

  • Indefinite contract
  • 28 vacation days
  • Home-office options
  • Employee discounts
  • Ergonomic workplace - individual workplace equipment and height-adjustable desks
  • FlexWork
  • Free drinks and fruit
  • Individual development opportunities
  • JobRad/Work bicycle
  • Sports and fitness contribution
  • Digital events and employee activities to stay connected in times of Covid-19
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Data limite: 08-12-2024

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