Asset Management - Client Service Manager - Associate (m/f/d) - Frankfurt

• Act as day-to-day client service contact for assigned group of clients, supporting Client Advisors and Business Management
• Provide the essential link between Client Advisors and Operations
• Act as a central point of contact for assigned group of clients for non-investment related activity and proactively manage and develop relationships with those clients
• Perform all required client service functions including maintenance of client records, coordination of client cash flows
• Respond to clients’ auditor, consultant, and other third party requests
• Compliance with all internal procedures
• Manage the onboarding process including account set-up, communication with clients and other third parties
• Ensure regulatory and business changes are communicated to the client and internal stakeholders
• Attendance at client meetings and events as appropriate
• Communicate significant client issues internally and document/escalate as appropriate
• Actively participate in client service and regional team meetings
• Research, analyze, generate and implement service enhancements, market requirements, procedure changes, and other innovations
• Assist team manager in client impacting business and regulatory driven projects and initiatives

• Solid knowledge of the financial and mutual fund industry (Luxembourg SICAV Funds) and the relevant legal structures and regulatory requirements
• Experience in a similar client servicing role with knowledge of German investment funds market; experience with Austrian and/or Swiss markets considered an asset
• Fluent written and spoken English and German; any additional European language is an asset
• IT literate and familiar with MS-Office
• Outstanding communication, organization and coordination skills
• Service and client oriented, self-motivated, highly disciplined and excellent attention to detail

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services and our very own parent-child office
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions and a subsidised in-house canteen, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda, join employee networking groups and the JPM Club for social activities
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.