(CX) Research Manager (f/m/d) - Hamburg or Remote

Your responsibilities:

• Perform and improve ongoing Customer Experience surveys and analysis, including NPS, all with an eye toward transforming data into insights to deliver actionable recommendations
• Work closely with our Customer Experience and Data team to enrich NPS survey data, analyse multiple streams of data to consolidate into one workstream/ finding and optimize customer feedback loops
• Conduct and execute qualitative (CX) research including interviews and focus groups
• Scope ad hoc research projects, select appropriate methodologies and manage research vendors for international and country studies
• Set up and monitor online surveys and take care of quality assurance of survey data
• Analyse market research data from ad hoc projects and create high quality reports / presentations with recommendations
• Consult different departments and stakeholders from various countries and lead Deep Dive Sessions to bring data to life

What you’ll bring:

• At least 4 years of experience in market research (client side or in an agency) with experience in CX Research
• Degree in Business Administration, International Business, Psychology, Sociology or related field (BS/MS degree)
• Strong analytic skills with experience in SPSS Statistics as well as analyzing data with Online Survey Tools
• Basic knowledge in Tableau
• Experience in conducting qualitative research (e.g. interviews, focus groups, online discussion groups etc.)
• High quality standards in delivering research results in written reports or presentations
• Proficiency with Microsoft Office (PowerPoint, Word, Excel) as well as Google Docs
• Ability to work in a multicultural team, team-oriented working attitude
• High degree of self-motivation and positive problem-solving capabilities
• agile, action-oriented attitude and not be afraid to be hands-on with research efforts
• Strong written and verbal English is a must and one or more additional languages are a plus

Diversity & Inclusion

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 65 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? Check out our language classes and internal peer-to-peer trainings.

More Benefits?Monthly budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, referral program, kudos, and many more!

About FREE NOW

FREE NOW is the multi-service mobility joint venture backed by BMW Group and Daimler AG. Next to ride hailing, FREE NOW also offers micro-mobility services and car sharing. It consists of the services FREE NOW (10 European markets), Βeat (5 Latin American and 1 European market) and hive (e-scooter and e-bikes in 3 European markets).

Summed up, those services currently attract 45 million users in 17 markets and more than 150 cities. FREE NOW is therefore the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America. FREE NOW works with various third party providers to offer their customers an even wider range of options to get from A to B. In total, more than 2,200 employees in around 35 offices work for the services of FREE NOW, which is led by CEO Marc Berg.