Customer Service Representative
Ver: 186
Día de actualización: 24-10-2024
Ubicación: Düsseldorf North Rhine-Westphalia
Categoría: Merchandising / Compras / Cadena de Suministro R & D Consultoría / Servicio al cliente
Industria: Food Beverage Services Chemical Manufacturing Beverage Manufacturing
Posición: Associate
Tipo de empleo: Full-time
Contenido de trabajo
Job Purpose and ImpactThe Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience
Plazo: 08-12-2024
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