Technical Support Engineer - Robotics (gn)

☞ Wandelbots

Aussicht: 159

Update Tag: 24-10-2024

Ort: Dresden Saxony

Kategorie: IT - Software

Industrie: Automation Machinery Manufacturing

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Your mission
  • You act as an interface to internal and external customers or partners in Germany and around the world.
  • You provide technical support for our products and applications and assist our customers and partners, both remotely from the office and on-site.
  • You create and improve support processes, tools, and materials (such as, release notes, checklists, tutorials, technical documentation, FAQs).
  • You create technical trainings, execute them and prepare the necessary documents as well as guidelines for customers.
  • You analyse solutions and develop concepts for our applications.
  • You work closely with your colleagues in Product Management, Sales, Business Development or Engineering in order to guarantee an excellent customer experience.
  • You will also have an eye for opportunities to upsell and cross-sell to our happy customers, and will work your colleagues in Customer Success and Sales in order to convert them
  • Your place of work is in our headquarter in Dresden.
Your profile
  • You are creative and passionate about solving problems and care about making your customers happy and successful with our products.
  • You graduated with an engineering degree (e.g. electrical, mechanical, industrial or automation engineering) or, alternatively, you are a certified technician, or you have a comparable qualification.
  • You have one of the following or similar professional experiences:
  • you have programmed or commissioned collaborative and/or industrial robots (FANUC, YASKAWA, ABB, KUKA etc), including manufacturer-specific interfaces.
  • Your experience with robotic applications and peripherals such as gluing, welding, polishing, etc. and/or experience in automation technology in an industrial environment is desirable but not a must.
  • But do not worry if you don’t have this robotic experience. This may be the opportunity you were waiting for to get into robotics and learn about this exciting and game-changing tech!
      • You have professional industry experience in the automation environment. Perhaps you have worked for a machine builder in the past?
      • You already worked with industrial fieldbuses or industrial ethernet technologies such as Ethernet/IP, PROFINET or EtherCAT.
  • You enjoy traveling nationally as well as internationally and have excellent communication skills that make it easy for you to communicate at all levels.
  • You characterize yourself by your structured way of working while remaining flexible.
  • You have excellent written and spoken German and English skills.
  • You like robots ;-)
Why us?

Work on an innovative, deep tech product that adds value to the robotics world and to society! Become a crucial part of something new, big and exciting where you can truly make an impact!

Our teams inspire!

Cross-functional communication is key. You’ll get to know many of your 140+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing things!

Be authentic!

Work in a value-driven environment where everything may not be perfect, but we’re working on it! Your feedback is required while you receive feedback and appreciation for your work!

Choose your flexibility!

Work remotely from all around Europe or in our beautiful HQ in Dresden. We live flexible working hours, according to your personal needs and those of your team! If you live far away, we offer mobility support for your Dresden job ticket.

Help others!

You can have up to 3 days of volunteer time off to help your favorite charity.

Develop yourself!

We offer training and mental health opportunities so that you can develop both mentally and professionally.

__And there is even more!

Enjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.____
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Frist: 08-12-2024

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