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Technical Support Engineer
Aussicht: 169
Update Tag: 07-10-2024
Ort: Frankfurt am Main Hesse
Kategorie: Informationstechnologie
Industrie: Informationstechnologie
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Jobinhalt
Position overview and Job Responsibilities:
- Providing technical support and assistance to Fortinet certified partners and customers –
- Running real-time troubleshooting sessions with partners/customers
- Testing and reproducing partner/customer issues in Laboratory
- Working on escalations from Level 1 technical support team
- Reporting Software/Hardware related issues to R&D department
Requirements:
- Fluent English and other CEE languages–
- 3+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude
- Ability to work in multicultural team environment
- Quick learner
Desirable: -
- Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
- Experience with VPNs (IPSec, SSL, L2TP, GRE)
- Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
- Knowledge of database maintenance and SQL
- Familiar with Web application security and vulnerabilities (experience with exploits is plus)
- Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA ...)
Education/nice to have: -
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience –
- Master Degree in Electrical Engineering or Computer Science preferred
#LI-NC1
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Frist: 21-11-2024
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