Technical Support Engineer

☞ Fortinet

Visualizza: 170

Giorno di aggiornamento: 07-10-2024

Località: Frankfurt am Main Hesse

Categoria: Tecnologie dell’informazione

Industria: Informationstechnologie

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Contenuto del lavoro

Position overview and Job Responsibilities:

  • Providing technical support and assistance to Fortinet certified partners and customers –
  • Running real-time troubleshooting sessions with partners/customers
  • Testing and reproducing partner/customer issues in Laboratory
  • Working on escalations from Level 1 technical support team
  • Reporting Software/Hardware related issues to R&D department

Requirements:

  • Fluent English and other CEE languages–
  • 3+ years of experience in networking or security industry
  • In-depth knowledge of TCP/IP
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Ability to work in multicultural team environment
  • Quick learner

Desirable: -

  • Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
  • Experience with VPNs (IPSec, SSL, L2TP, GRE)
  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
  • Knowledge of database maintenance and SQL
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)
  • Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA ...)

Education/nice to have: -

  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience –
  • Master Degree in Electrical Engineering or Computer Science preferred

#LI-NC1

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Scadenza: 21-11-2024

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