Technical Support Engineer

☞ Fortinet

Aussicht: 172

Update Tag: 18-10-2024

Ort: Frankfurt am Main Hesse

Kategorie: Informationstechnologie Beratung / Kundenservice

Industrie:

Jobtyp: Vollzeit

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Jobinhalt

Position overview and Job Responsibilities:
  • Providing technical support and assistance to Fortinet certified partners and customers
  • Running real-time troubleshooting sessions with partners/customers
  • Testing and reproducing partner/customer issues in Laboratory
  • Working on escalations from Level 1 technical support team
  • Reporting Software/Hardware related issues to R&D department
Requirements:
  • Fluent English and other CEE languages
  • 3+ years of experience in networking or security industry
  • In-depth knowledge of TCP/IP
  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Ability to work in multicultural team environment
  • Quick learner
Desirable:
  • Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
  • Experience with VPNs (IPSec, SSL, L2TP, GRE)
  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor
authentication)
  • Knowledge of database maintenance and SQL
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)
  • Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA ...)
Education/nice to have:
  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
  • Master Degree in Electrical Engineering or Computer Science preferred
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Frist: 02-12-2024

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