Vice President Global Operations/ Professional Services & Customer EMEA (m/f/d) - Bensheim, Germany

工作内容

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working At Dentsply Sirona You Are Able To

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Vice President Global Operations, Professional Services & Customer Support EMEA (m/f/d)

Dentsply Sirona, the global leader in technology solutions for the dental industry, is looking to fill a key executive position to lead our Global Services Operations and EMEA regional professional services for our entire technology solutions portfolio. This individual will be passionate for client success, and is expected to bring an extensive background in the growth and operation at scale in technology services. They are expected to inspire their team to aim for customer success, and to be a close partner and collaborator with our product and business leadership organizations to develop and deliver a world-class customer experience. This individual ideally has built and run professional service and support organizations in mission-critical technology sectors; our clients are healthcare providers, and our solutions are used to support diagnosis, treatment planning, and patient therapy, so our service organization is expected to support a mission that reflects this level of urgency and operational excellence. Candidates for this position must be experienced business innovators, and are expected to partner closely with our global and EMEA commercial general managers, as well as our key commercial channel partners. Whether building our own direct services portfolio, or enabling our channel partners to deliver a premium customer experience with our product portfolio, this leader is able to envision and design services business strategies that support our growth objectives and align with our clients’ needs.

Key Responsibilities

• Customer service delivery for technology services and support
• Voice of the customer: baseline and monitor customer success metrics and service KPI’s, in collaboration with the ESS Analytics office; advocate for and engage with internal organizations to improve service level and operational execution (supply chain, product, finance, commercial, etc.)
• Development and global deployment for field service technology platforms
• Talent acquisition and performance management / development
• Budget planning and management
• Development of model contract and service level agreement assets, implementation project plans, and dealer service performance management frameworks
• Local deployment and commercial coordination for Technology Service Offerings
• Escalation management and regional commercial organization coordination
• Solution development, pricing, and implementation for custom technology services, as well as 3rd-party coordination (where necessary) for those solutions
  

Requirements And Qualifications

• Advanced level degree (Masters, PhD) in Computer Sciences, Information Technology, or engineering-related field of study
• Minimum of 10 years of professional experience in technology services and technology support (device and/or software), preferably in healthcare / health insurance / MedTech
• Significant managerial experience, preferably leading teams of 50 employees and more
• P&L or significant budget responsibilities
• Advanced leadership experience in customer service and support for technology industry
• Service portfolio development
• Direct customer consulting experience and executive-level relationship management
• Strong employee engagement and development leadership capabilities at scale
• Strong analytical and data-driven decision-making skills
  

Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.

We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.

We look forward to receiving your application.

For more information about Dentsply Sirona, please go to

Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.