Learning Coordinator

About The Role

You will be working with the passionate & ambitious Coaching by Blinkist team, a wide network of top-notch coaches and participants with different backgrounds from all around the globe who are hungry to learn and develop themselves. You will be part of the Coaching delivery team that oversees the overall orchestration and management of our global programs and shapes the learning journeys of our participants.

Please note this a 6-month limited contract role.

Check out the interview process for this position here: https://jobs.blinkist.com/1yn

What You Will Do

• End-to-end management for our coaching pathways: identifying sessions’ slots, managing calendar invites, ensuring smooth delivery for all our sessions, owning data collection for our pathways
• Customer support: owning all touchpoints with our customers and participants, setting up engagement channels and acting as a main point of contact, resolving questions & ad-hoc issues
• Preparation of coaching materials: Making sure that micro-sites, coaching decks & feedback surveys are in place and in high-quality
• Administration of app accesses: Making sure that all participants have access to our app
• Reporting: Preparing reports and analyzing data to produce insights that will help us improve our offering
• Maintenance of our databases: Updating our coaches, pathways and sessions database
• Overseeing our invoicing
• Continuous Improvement: proactively coming up with improvement ideas on our offering, processes and ways of working

What You’re Great At

• Strong growth mindset and a curiosity for learning
• Ownership/accountability over your projects with the ability to work asynchronously and autonomously (we are a remote team across Europe)
• Excellent organization skills coupled with a great deal of flexibility: comfortable with shifting priorities, ambiguity tolerant and able to keep up with a fast-paced (and fun!) environment
• Strong customer focus: responsive to queries in a consistent manner and with a sense of urgency
• Cross-functional collaboration: work cooperatively with other team members and stakeholders across different time zones, displaying a high level of motivation and enthusiasm for your tasks

What You Bring

• 2-3 years of relevant work experience, preferably HR, L&D, Client relationship management or Operations (bonus points for Edtech or Coaching)
• Experience with working in a virtual, international environment is a plus
• Hands-on experience with tools like: G-Suite, MS-Suite, Slack, Notion, Asana (bonus points for Unbounce and Salesforce)

Why Blinkist

Our unique culture of empowerment, mutual respect, and transparency has always been our defining characteristic. We support each other and carve out opportunities for every individual to develop and grow. We strongly believe that diversity powers innovation, thus we celebrate and support our differences, providing equal opportunities for employment and career growth. We embrace a flexible, remote-friendly way of working that supports different needs and lifestyles.

We are proud to have been selected by LinkedIn as one of the Top 25 Startups in Germany. Glassdoor and Kununu ratings put us amongst Berlin’s top three employers.

These are some of our most valued benefits:

• 15 vacation days + local public holidays in your place of work
• Quarterly days of learning and wellbeing
• An extra day off for you birthday
• Unlimited home-office with a monthly workspace allowance
• Weekly yoga & fitness classes in the office & remote
• Physical and mental health support through various partners

If you choose to join our team in Berlin, you’ll have access to our modern office space in Neukölln and enjoy healthy plant-based meals prepared fresh every day by our very own chef.