Customer Success Manager

☞ Iron Mountain

看过: 164

更新日: 24-10-2024

位置: Bochum North Rhine-Westphalia

类别: 其他

行业: IT Services IT Consulting Truck Transportation Warehousing Storage

水平: Associate

工作类型: Full-time

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工作内容

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.Thanks to our global growth plans, we are rapidly scaling up our Sales and Customer Care teams across Europe. To that end, we are seeking talented individuals who have the drive and ambition to take advantage of the great international career development opportunities available here at Iron Mountain.We are now looking to recruit a Customer Success Manager to our team in Germany. The Customer Success Manager (CSM) role is a key member of the commercial team supporting SMB and Mid Market customers.What You Will Do
  • Build and maintain customer relationships to understand the organizational business objectives and goals.
  • Partner with key customer decision maker(s) to aid the development of structure partnership(s) strategy as it relates to customer requirements
  • Ensure frequent, tactical communication to enable superior customer satisfaction and to assist in keeping the customer educated on emerging industry trends
  • Assess assigned customer’s current and potential needs, determining appropriate Iron Mountain products and solutions.
  • Research of account status to help prepare for contract negotiations. Assist in any Renewal strategies and execute on the Contract Renewal process when needed.
  • Be the central point for escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue
What You Will Bring
  • Experience in a Customer Service, Customer Care, Account Management, Customer Success or Client Services position within a Business to Business environment
  • Fluent in German and English (French would also be an advantage)
  • Problem solving ability
  • Customer focused with experience of managing complaints
  • Ability to pick things up quickly and wants to learn new things
  • Experience of conducting virtual meetings with various stakeholders
  • Able to build strong customer relationships
  • Comfortable with complexity
What We Will Offer
  • Defined and achievable career path
  • Remote / Home working with the potential to travel
  • Solid support system where you will have a safe place to voice your opinion, share feedback, and be your true authentic self
  • Global connectivity to learn from 26,000+ teammates across 52 countries.
  • A winning team who embrace diversity, inclusion, and our differences.
Category: gjaSalesIron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERERequisition: J0045515X
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最后期限: 08-12-2024

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