Customer Service (m/f/d) (French)

工作内容

Movinga is Europe’s leading full-service moving platform and our goal is to bring people to a new home with the best possible booking and moving experience. We bring customers and partners together to create a better moving experience and set new standards in quality, efficiency and service on the moving market.

You master the following tasks ...
relocation partner support

• You are responsible for ensuring that our service runs smoothly every day
• You communicate with our partner companies on an equal footing, negotiate prices and dispatch orders You react quickly, confidently and solution-oriented to problems
• You will find the optimal path between internal productivity goals, customer satisfaction and the satisfaction of our partners
• You will pursue issues through to the solution and work closely across departments with Customer Care, Daily Operations and our partner management
• You take on administrative tasks
• You give continuous feedback on our processes and services and make specific suggestions for improvement

customer support

• You look after our customers and partners professionally by phone, email and chat
• You have a talent for communication and convince with your sympathetic, confident and reliable manner
• You are characterized by a high service mentality
• You will find it easy to work on different tasks at the same time You know how to respond to the expectations of customers and partners
• On the customer side, you will, among other things, process order changes and take care of short-term issues during the move

You are perfect with us...

• You have a talent for communication - whether on the phone, by email or in person Customer satisfaction is the focus for you
• You are enthusiastic and have a high level of conflict resolution and a strong awareness of quality You love the digital world, know its advantages and ideally have already worked with CRM tools
• You were able to celebrate your first professional successes thanks to your powers of persuasion
• You are a team player who has a good dose of humor in tow and who attaches great importance to strong solidarity with his work colleagues
• Good knowledge of German is important - and ideally you are not afraid to speak English

Why us?

• We have wonderful colleagues for you
• We offer a hybrid work model (3 fixed office days, 2 fixed home office days)
• A gross salary of 2400 euros
• 28 days vacation in the first year and 30 vacation days after 2 years with us
• We offer you a BVG company ticket
• We offer you job bike leasing
• We have an online canteen with daily hot meals (Smunch) Discounts for gyms
• Great parties
• Beer Fridays

Vertragsdauer: 24 Monate

Voraussichtliches Einstiegsdatum: 15.11.2021

Art der Stelle: Vollzeit, Befristet

Gehalt: 2.400,00€ pro Monat

Bewerbungsfrage(n):

• Do you already live in Berlin?
• What is your earliest start date?
• What is your salary expectation?

Sprache:

• French (Erforderlich)
• English (Erforderlich)

Homeoffice:

• Nein