Customer Operations Associate - Trading (f/m/d)

Every day, millions of containers are transported – and every third container is empty! We solve that problem.

How?The container is the single biggest innovation in logistics of the last century and has revolutionized not only an entire industry but also changed the way we live and do business. However, while this iron box itself is simple, standardized, and efficient; using and owning containers is an operational nightmare. Market transparency is limited, trust along the value chain is low and most processes are manual and error-prone. Our mission is to change this—by providing a neutral platform for container owners and users to collaborate easily and efficiently. We are here to connect global container logistics to take the hassle out of owning and transporting container equipment.

Customer Operations Associate - Trading(f/m/d)

It is an amazing time to be joining xChange as we continue to transform container logistics around the world. We have grown to over 800 paid memberships in over 2500 locations – ramping it up to 5000 customers by 2022.

As our Customer Operations Associate, in the trading team, you will make buying and selling containers on the xChange Trading Marketplace a world-class experience!

You’ll be joining a Series A scale-up with ambitious ramp-up plans! Hence, our ideal candidate is someone that thrives in a fast-paced start-up environment, takes full ownership, creates seamless operational and activation services, and scales customer success processes.

Your responsibilities in a nutshell

• Follow up on trading negotiations on our platform and make our customers as successful as possible
• Provide support for customers regarding inquiries via Zendesk, e-mail or phone
• Proactively prevent operational problems for our customers during negotiations (eg. wrong negotiation details, missing images). – ultimately make sure their negotiation experience is as nice as possible
• Continuously build up a knowledge base of how to best reach certain users
• Work closely with the product team and make feature suggestions on how to improve the negotiation experience on our platform

What we’re looking for

• You have professional experience in logistics, customer support or business development
• You have excellent communication skills – you enjoy day-to-day customer communication and are not afraid to pick up the phone
• You are proactive, persistent, and diligent in all your tasks – you have a strong desire to take ownership of your tasks
• You have an output-oriented problem-solving personality – you are passionate about our mission and want to disrupt an entire industry with us
• Fluency in English – any other language would be super nice but is no must-have
• You have good knowledge of Microsoft Office (especially Excel) – SQL knowledge is an advantage

What to expect

• An exciting role: You have a direct impact on our company growth and the chance to grow our transaction volume significantly
• The chance to actively shape our customer success processes and to bring your own ideas to life
• Potential to grow your career in a fast-growing, international environment

• A highly motivated, enthusiastic Customer Success team – we can’t wait for you to join our team
  

Benefits

• A dynamic and international team with ~50 nationalities across our fast-growing 180 team members & extremely flat hierarchies
• A highly scalable product with a proven product-market fit ready to change the industry & do something good
• A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join
• A fast-paced work environment and complex intellectual challenges from day 1
• Great location – our office is in the city center of Hamburg!
• Goes without saying: Flexible home-office rules, regular team events, and of course a wide variety of fruits and drinks in the office
• All employees become shareholders in xChange

If this sounds like your future job, all we need is your CV which you can submit through the application link!