Boutique Manager

Conrad Hotels & Resorts

看过: 159

更新日: 24-10-2024

位置: Mecklenburg-Vorpommern

类别: 执行管理 营业额

行业:

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工作内容

Job Description


A Boutique Manager is responsible for the operations of the boutique operations while ensuring that the guest are serviced to the best of his/her ability during their visit. Offer a personalized, luxurious and unparalleled retail experience.



What will I be doing?

As the Boutique Manager, you will be responsible for performing the following tasks to the highest standards:

Operations

  • Ensure that the Boutique team is well trained to offer a luxurious retail shopping experience to the guest including inventory management and service protocol.
  • Follow the safety & security guidelines set by the company/hotel at all times
  • Ensure that there is proper follow up and completion of all the tasks in the duty shift checklists
  • Leave management and rostering for the boutique team
  • Responsible for sales merchandise and proper inventory count.
  • Management of daily inventory count as set by the standard operating procedure of the retail operation.
  • Understands the full retail product knowledge.
  • Manage operations efficiently including shop display, sales, pricing of merchandise, receiving and inventory control
  • Anticipate guest needs and respond promptly
  • To be well aware of the trends of the fashion industry in relation to the product range sold at the boutique.
  • Manage the cleaning schedule and upkeep of the appearance of the boutique shop
  • Responsible of cash transactions and daily/weekly/monthly sales report
  • Working towards achieving the daily/monthly retail targets
  • Accurate forecasting and budgeting for the boutique.
  • Monitor departmental P&L and account for expenses of the department.
  • Develop and ensure that departmental standard operating procedures are adhered.
  • Performance management of the boutique team in collaboration with Human Resources when required.
  • Working closely with related departments such as Front Office, to ensure retail experience for the guests is unparalleled.
  • To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
  • To maintain high Team focus by showing co-operation and support to colleagues in the pursuit of team goals.
  • To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort.
  • To actively promote the services and facilities of the Conrad Maldives Rangali Island and the Conrad Hotels and Resorts to guests and suppliers of the Resort.
  • To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • To ensure that the Conrad Brand Standards are fully implemented and demonstrated by all Members of the Team.
  • To be fully familiar with the Conrad Brand Standards and the Quality Assurance Audit and to follow standards of service at all times.
  • To contribute positively to Stay Inspired by providing both guests and fellow Team Members through Flawless, Innovative, Authentic and Personalized service, seeking to always maintain a pleasant and hassle-free working environment
  • To maintain a high standard of personal appearance and hygiene at all times by adhering to the Conrad Maldives Rangali Island Grooming Standards.
  • To report to work punctually wearing the correct uniform and nametag at all times.
  • To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
  • To takes direction from and carry out any requests by management in conjunction with work.
  • To provide guests with friendly, efficient, accurate and polite service at all times.
  • To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the Conrad Brand Standards.

People

  • To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
  • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
  • To fully embrace the values of Hilton Worldwide and Conrad Hotels and Resorts.
  • To have a complete understanding of the Conrad Maldives Rangali Island’s Team Members Handbook and to adhere to the rules and regulations of the Resort.
  • Interact with guest and team members in a positive, friendly manner
Safety
  • Use Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health and safety. Team Members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
  • Ensure that the HiltonCleanStay guidelines, policies, procedures, rules & regulations are adhered to.
  • Ensure that team members meets its statutory obligations in all areas pertaining to health, safety & welfare at work, including statutory training and reporting.

What are we looking for?

A Boutique Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Experience as a Retail/Boutique Manager in a luxury brand
  • Degree in Hospitality or equivalent
  • Experience managing budgets
  • Excellent leadership skills and previous experience of managing a team
  • Excellent grooming standards
  • Exceptional communication skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • 1-3 work experience in a remote location
  • Able to fluently speak and write in Russian language
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最后期限: 08-12-2024

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