Boutique Manager

A Boutique Manager is responsible for the operations of the boutique operations while ensuring that the guest are serviced to the best of his/her ability during their visit. Offer a personalized, luxurious and unparalleled retail experience.

What will I be doing?

As the Boutique Manager, you will be responsible for performing the following tasks to the highest standards:

Operations

• Ensure that the Boutique team is well trained to offer a luxurious retail shopping experience to the guest including inventory management and service protocol.
• Follow the safety & security guidelines set by the company/hotel at all times
• Ensure that there is proper follow up and completion of all the tasks in the duty shift checklists
• Leave management and rostering for the boutique team
• Responsible for sales merchandise and proper inventory count.
• Management of daily inventory count as set by the standard operating procedure of the retail operation.
• Understands the full retail product knowledge.
• Manage operations efficiently including shop display, sales, pricing of merchandise, receiving and inventory control
• Anticipate guest needs and respond promptly
• To be well aware of the trends of the fashion industry in relation to the product range sold at the boutique.
• Manage the cleaning schedule and upkeep of the appearance of the boutique shop
• Responsible of cash transactions and daily/weekly/monthly sales report
• Working towards achieving the daily/monthly retail targets
• Accurate forecasting and budgeting for the boutique.
• Monitor departmental P&L and account for expenses of the department.
• Develop and ensure that departmental standard operating procedures are adhered.
• Performance management of the boutique team in collaboration with Human Resources when required.
• Working closely with related departments such as Front Office, to ensure retail experience for the guests is unparalleled.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high Team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort.
• To actively promote the services and facilities of the Conrad Maldives Rangali Island and the Conrad Hotels and Resorts to guests and suppliers of the Resort.
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• To ensure that the Conrad Brand Standards are fully implemented and demonstrated by all Members of the Team.
• To be fully familiar with the Conrad Brand Standards and the Quality Assurance Audit and to follow standards of service at all times.
• To contribute positively to Stay Inspired by providing both guests and fellow Team Members through Flawless, Innovative, Authentic and Personalized service, seeking to always maintain a pleasant and hassle-free working environment
• To maintain a high standard of personal appearance and hygiene at all times by adhering to the Conrad Maldives Rangali Island Grooming Standards.
• To report to work punctually wearing the correct uniform and nametag at all times.
• To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
• To takes direction from and carry out any requests by management in conjunction with work.
• To provide guests with friendly, efficient, accurate and polite service at all times.
• To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the Conrad Brand Standards.

People

• To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To fully embrace the values of Hilton Worldwide and Conrad Hotels and Resorts.
• To have a complete understanding of the Conrad Maldives Rangali Island’s Team Members Handbook and to adhere to the rules and regulations of the Resort.
• Interact with guest and team members in a positive, friendly manner

What are we looking for?