Service Contracts Specialist

☞ Hologic

View: 135

Update day: 22-10-2024

Location: Berlin

Category: Consulting / Customer Service

Industry:

Loading ...

Job content

Service Contracts Specialist
Location: Berlin, Germany

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for Service Contracts Specialistto join our Service Operations DACH team.

Key Responsibilities

  • Preparation and delivery of new and renewal service contract offerings
  • Provide support to internal and external customers via email/voicemail/telephone
  • Analyze reports and proactively update customers
  • Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
  • Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to team leader as appropriate
  • Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
  • Build and maintain good relationships with internal teams and stakeholders. Collaborate across regions to constantly improve how we service and support our clients

Knowledge, Skills & Experience

  • Knowledge of Contracts Management Process
  • Knowledge of Microsoft office tools
  • Excellent time management and personal organization skills
  • Excellent customer service and communication skills
  • Team player with good Interpersonal and relationship building skills
  • Self-driven and good decision-making skills
  • Able to train others in departmental process
  • Fluent German with good level of English

If this still sounds like you please click apply! We can’t wait to hear from you!

#LI-KP1

Loading ...
Loading ...

Deadline: 06-12-2024

Click to apply for free candidate

Apply

Report job
Loading ...

SIMILAR JOBS

Loading ...
Loading ...