Service Contracts Specialist

Vue: 131

Jour de mise à jour: 22-10-2024

Localisation: Berlin

Catégorie: Conseil / Service client

Industrie:

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le contenu du travail

Service Contracts Specialist
Location: Berlin, Germany

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for Service Contracts Specialistto join our Service Operations DACH team.

Key Responsibilities

Preparation and delivery of new and renewal service contract offerings
Provide support to internal and external customers via email/voicemail/telephone
Analyze reports and proactively update customers
Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to team leader as appropriate
Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
Build and maintain good relationships with internal teams and stakeholders. Collaborate across regions to constantly improve how we service and support our clients

Knowledge, Skills & Experience

If this still sounds like you please click apply! We can’t wait to hear from you!

#LI-KP1

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