Senior Customer Success/ Project Manager (all genders)

☞ understand.ai

View: 171

Update day: 24-10-2024

Location: Karlsruhe Baden-Württemberg

Category: Planning / Projects Consulting / Customer Service

Industry: Information Technology Services

Position: Mid-Senior level

Job type: Full-time

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Job content

UnderstandAI was founded in 2017 by Marc Mengler and Philip Kessler with the vision in mind to make AI accessible for everyone. To achieve this goal, UnderstandAI is solving the data problem of AI. The tooling and services provided by UnderstandAI enable our customers to get the right data, at the right quality and right quantity to make production grade AI products a reality.

Headquartered in Karlsruhe, our team has grown to more than 50 employees since 2017 and is part of the dSPACE Group since 2019. dSPACE is a market innovator and leader in providing solutions and systems for embedded controller software development in Automotive, Aerospace and Manufacturing industries. Founded in Germany in 1988, dSPACE employs over 1,800 dedicated people worldwide, who are committed to making the embedded controls software development process more efficient through innovative tools and services.

We are looking forward to expanding our team with the vision that UAI will be a different company a few years from now because our team is going to change it for the better.

We can’t wait to see what kind of future you choose to build at UAI - so click on the apply now button and together we will solve the data problem of AI!

The role
 You will be part of an ambitious team which enables other companies to deliver high quality data to the end customer. As a Senior Customer Success Manager, you will be responsible to optimize our customer related processes, as you will own and provide assistance during the renewal process. In collaboration with Sales, Engineering and Legal you will work to retain current UAI customers and ensure that we continue our growth and success. Therefore it is key to make sure your customers are successful by using our product to minimize churn and grow with them.

Your tasks
  • You will drive growth: Grow monthly revenue by >10% month over month
  • You will increase our customer retention and reduce our churn rate
  • You will increase customer touchpoints across different hierarchy levels
  • You will measure performance and optimize processes accordingly
  • You will interact with engineering and product management to influence our future product offering
  • You will plan and deliver projects from conception through to completion
  • You will coordinate our Quality Assurance activities/ Team

Requirements
  • You collected more than 5 years relevant Customer Success, Program and Project Management experiences in a SaaS company
  • You have excellent communication skills (in writing and verbally)
  • You are able to interact with stakeholders at multiple levels of the organization
  • You own excellent and creative problem solving skills
  • You posses an extreme ownership mindset
  • You are Self-motivated, goal-oriented, able to work independently to deliver on deadlines and ensure timeliness of renewals
  • You are thirsty for learning
  • You have working experience in a startup environment as a plus

What we offer
  • A crucial role in a young, dynamic, and fast-growing team
  • A work environment that fosters trust, respect, and feedback
  • An onboarding buddy to integrate you smoothly into our team
  • A mentor helping you with your personal goals, technical progress in general and your project management skills in particular
  • Free snacks, drinks, and the option to join activities like hiking, climbing or board game nights
  • Competitive salary, flexible working hours, work from home
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Deadline: 08-12-2024

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