Territory Manager

We’re seeking someone who’s passionate about customer service and driving our commercial success. Here’s a challenging role that will develop and grow your professional and personal skills, with the chance to make a real difference within a supportive, positive company.

Where you fit in

With more than 45,000 sites in around 80 countries, Shell is the world’s largest mobility retailer and one of the largest single-branded retailers of any kind on the planet. But as well as being the biggest, we aim to be the best. We take this ambition seriously by placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better.

What’s the role?

As Territory Manager (Würzburg/Nürnberg), you will be responsible in managing the relationship between Shell and Retailers at site level for a vast area, ensuring consistent delivery of the Shell Customer Commitment.

In this role, you are expected identify gaps in all aspects of site performance including service and people. Additionally, you will mandate, advise or offer Retailers Shell recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.

You will be accountable in maximizing all sales development potential whilst protecting Shells interests, through the coaching and motivating of Retailers.

Your further responsibilities include:

• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/ Health, Safety Security, Environment (HSSE) standards, contracts and manuals. Instigate remedial action plans where necessary.
• Manage and maintain territory plan through Retailer master plan.
• Ensure that Retailers actions do not damage Shells Reputation.
• Ensure that Retailers train and develop their staff and understand the importance of People in delivering the Customer Commitment.
• Participate in the recruitment process of new retailers and ensure quality and quantity. Optimize integrated profitability for cancellation and negotiation of Retailer contracts / cluster.

What we need from you?

Naturally, you’ll be a committed individual with strong business acumen and delivery driven, perhaps with some professional experience from a commercial and customer service background, although, this is not essential.

Having a valid KFZ drivers’ licence and being based in the South-West Bavaria region is a strict requirement for this role.

Beyond that, we’d want to hear from individuals who have the following:

• Excellent coaching and strong communications skills.
• Evidence of strong commercial ability. Being business driven and having an entrepreneurial mindset.
• Ability to develop business relationships with key stakeholders.
• Excellent organisational and prioritisation skills.
• An ability to influence others by confidently communicating the benefits of initiatives.
• Passionate and curious to learn and develop a career within the retail environment.
• Fluency in German and English both in written and verbal communication.

Company Description

At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefited from our industry-leading career development programme and unrivaled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer