Solution Architect (m/f/x)

At Freshworks, we are creating a global workplace that enables everyone to find theirtrue potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk(omnichannel customer support), Freshsales(sales automation), Freshmarketer(marketing automation), Freshservice(IT service desk), Freshteam(HR management system).

Are you passionate about and hands-on with technology? You will have the natural flair to move seamlessly between tactical and strategic conversations with our customer’s technical and business leadership stakeholders. Additionally, you will play a critical role in helping our team formalize and standardize our solution offerings across our CX, ITSM, CRM products to key mid-market and enterprise customers across Europe.

As a Solution Architect you will be high energy, enthusiastic and have the ability to manage changing priorities in a hyper growth scale up SaaS environment.

You will be responsible for the overall design and mapping of prospect’s business requirements. This will include working with clients to assess current state processes and tools, identify Freshwork’s platform solution options, define solution requirements, define and scope/estimate integration requirements, and develop overall architecture points of view.

You will work significantly with our in region go-to-market deal teams including our Solutions Engineers, Sales leaders, our post-sales technical consultants including our regional solutions partners on complex deals.

Your role and responsibilities:

• Maintain deep, comprehensive knowledge of Freshworks product capabilities and constraints. This will include understanding the data pipelines and code base of our Developer SDK for different products.
• Lead and drive technical pre-sales conversations around solution architectures, data mapping, integrations and data migration.
• Deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for complex pre-sales engagements.
• Scope and help deliver Proof of Concept / Proof of Value engagements with prospects.
• Lead design discussions including technical workshops, scoping and solutioning discussions
• Craft as-is and to-be processes in order to help customers understand how our product solutions/platform can enable them drive better context, collaboration and productivity

• 4-6+ years of experience as a Solution Architect, preferably in a SaaS environment
• Fluency in English. Business fluency in another European language (German, Dutch, French) will be a bonus.
• Experience as a developer is a must with 2+ years of hands-on experience with at least 2 of the following languages (NodeJS, Java, Python)
• Engaging presentation style with the ability to read the audience and successfully manage executive and technical stakeholder conversations
• Good understanding of modern low-code/no-code platforms.
• Hands on experience in building integrations (using REST APIs) with cloud systems.
• Prior experience with either AWS, Azure or GCP is a plus. Certifications will be a bonus.
• Enthusiastic attitude and ability to learn/adapt to a fast evolving platform and passion to understand various SaaS products and broader technology ecosystem

These are some benefits you can expect from us in return:

• Excellent compensation package including bonus
• Fantastic start-up environment to learn & develop
• Central Berlin office location
• Group contributory pension scheme & income protection
• Private healthcare & travel insurance
• Cycle to Work scheme & more…

Sounds interesting?

Then please apply here via our website and share your salary expectations as well as the earliest date you can join us. Feel free to visit our website to find out about other job postings.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.