Senior Knowledge Analyst - Service & Support Operations

As (Senior) Knowledge Analyst you will work with case (project) teams as an expert for banking operations, cost analysis, and benchmarking.

• Scope needs of consulting teams and communicate with knowledge teams and software product/benchmark specialists to address them.
• Provide leverage to case teams by handling discrete pieces of work – ranging from remote support with ad-hoc requests to full staffing on a module or case, occasionally on client site.
• Perform performance and cost analyses of banks, deliver insights to case teams and participate in discussions on improvement potentials.

You will collaborate closely with the global expert team on innovating our approaches, data, and tools, as well as on the management of day-to-day business.

• Collaborate across banking segments to identify opportunities for harmonization.
• Drive efforts to improve the overall quality of benchmarking products across industries and in banking, incl. digitalization of benchmarking services.
• Contribute to thought leadership by executing on research and analysis for new content.
• Develop go-to-market and marketing materials, support the commercialization by proactively engaging with partners and case teams.

You are knowledgeable and passionate about banks and how they operate. You understand the importance of cost efficiency for the banking industry, know typical cost drivers and are familiar with financial statements. In addition, you are enthusiastic learning about our project work and client experiences. You are an analytical thinker and a quick learner. You have a service-oriented mentality, you can think creatively about ways to address business questions through data. You are able to take on new tasks easily and are excited to continually expand and solidify your professional toolkit.

• Bachelor’s Degree required (advanced degree preferred) in business administration or other relevant subjects
• Experience in banking operations, cost benchmarking and optimization, digitalization
• 2 to 3+ years of relevant industry experience in retail banking or corporate banking process management, operations, or controlling or at least 1 to 2+ years of related consulting experience Working knowledge of basic financial and accounting practices
• Excellent analytical skills, basic knowledge of statistics, enthusiasm for quantitative and qualitative analysis, and ability to cooperate with data and analytics team
• Experience with analytical and visualization tools is an advantage, e.g. Tableau
• Effective in written and verbal communication in English and in German

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight

BCG’s Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA’s business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.

The Operations (OPS) practice area is one of BCG’s largest practice areas. We serve six broad topics: Manufacturing and Supply Chain, Procurement, End to End Operations and Cost Excellence, Services and Support Operations, Design Engineer and Build, Change Management. We help companies think beyond the limits of their traditional business models, choose where and how they should add value, and reorganize to defend themselves against new threats and seize new opportunities.