Senior Implementations Program Manager, Professional Services
Ver: 233
Dia de atualização: 07-10-2024
Localização: Paderborn North Rhine-Westphalia
Categoria: Planejamento / Projetos Consultoria / Atendimento ao Cliente Produção / Operação
Indústria: Semiconductors Computer Software Computer Hardware
Posição: Mid-Senior level
Tipo de empregos: Full-time
Conteúdo do emprego
We are seeking an experienced Sr. Project Manager to help our Client Services Team drive user onboarding and adoption. We’re looking for someone to help us take our business to the next level of excellence in delivery and customer satisfaction. Experience working directly with customers to identify requirements, understand their goals and manage their expectations will be critical in this role. In this role, you’ll be responsible for the planning and successful implementation of Synopsys solutions to help the world’s leading technology companies meet their software security goals.In this role you can work fully remotely if you so desire.
Responsibilities
- You’ll serve as project head and own all functional aspects of the engagement including documentation of requirements/milestones, building detailed project plans, and tracking progress.
- You’ll coordinate people and processes to ensure projects are delivered on-time and within budget
- You’ll interface with clients on a regular basis, manage expectations and risks. In this role, you are the face of the client and soft skills are necessary for success.
- You’ll use strong leadership, organization, negotiation and communication skills to maintain scope and requirement integrity.
- You’ll build and maintain relationships at all levels of the customer organization, as well as with your internal team.
- You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress
- You’ll set clear expectations with internal and external team members and hold them responsible for deadlines and project deliverables.
- You’ll document lessons learned and recommend process and methodology improvements to improve execution on future projects.
- 5+ years of software services implementation project management experience in a client-facing professional services or consulting environment
- A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
- Proven ability to lead 5 - 10 person implementation teams to deliver multi-workstream projects.
- Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
- Process oriented with a desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
- Experience setting and managing customer expectations and negotiating appropriate resolutions to issues.
- The ability to travel up to 25% of the time as the job requires.
- BS or MS degree
- PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification.
- Proven ability to lead projects for both SaaS and On-prem solutions.
- Experience with PSA and Project Management tools, preferably with one or more of the following: TeamWork, Confluence and Salesforce.
At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.
Data limite: 21-11-2024
Clique para aplicar para o candidato livre
Reportar emprego
EMPREGOS SEMELHANTES
-
⏰ 16-11-2024🌏 Duisburg, North Rhine-Westphalia
-
⏰ 09-11-2024🌏 Bielefeld, North Rhine-Westphalia
-
⏰ 10-11-2024🌏 Witten, North Rhine-Westphalia
-
⏰ 20-11-2024🌏 Recklinghausen, North Rhine-Westphalia
-
⏰ 11-11-2024🌏 Mönchengladbach, North Rhine-Westphalia
-
⏰ 19-11-2024🌏 Wuppertal, North Rhine-Westphalia
-
⏰ 22-11-2024🌏 Recklinghausen, North Rhine-Westphalia
-
⏰ 10-11-2024🌏 Jülich, North Rhine-Westphalia
-
⏰ 14-11-2024🌏 Paderborn, North Rhine-Westphalia
-
⏰ 09-11-2024🌏 Paderborn, North Rhine-Westphalia