Senior Implementations Program Manager, Professional Services

☞ Synopsys Inc

Vue: 232

Jour de mise à jour: 07-10-2024

Localisation: Paderborn North Rhine-Westphalia

Catégorie: Planification / Projets Conseil / Service client Production/Opération

Industrie: Semiconductors Computer Software Computer Hardware

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

We are seeking an experienced Sr. Project Manager to help our Client Services Team drive user onboarding and adoption. We’re looking for someone to help us take our business to the next level of excellence in delivery and customer satisfaction. Experience working directly with customers to identify requirements, understand their goals and manage their expectations will be critical in this role. In this role, you’ll be responsible for the planning and successful implementation of Synopsys solutions to help the world’s leading technology companies meet their software security goals.

In this role you can work fully remotely if you so desire.

Responsibilities
  • You’ll serve as project head and own all functional aspects of the engagement including documentation of requirements/milestones, building detailed project plans, and tracking progress.
  • You’ll coordinate people and processes to ensure projects are delivered on-time and within budget
  • You’ll interface with clients on a regular basis, manage expectations and risks. In this role, you are the face of the client and soft skills are necessary for success.
  • You’ll use strong leadership, organization, negotiation and communication skills to maintain scope and requirement integrity.
  • You’ll build and maintain relationships at all levels of the customer organization, as well as with your internal team.
  • You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress
  • You’ll set clear expectations with internal and external team members and hold them responsible for deadlines and project deliverables.
  • You’ll document lessons learned and recommend process and methodology improvements to improve execution on future projects.
Qualifications:
  • 5+ years of software services implementation project management experience in a client-facing professional services or consulting environment
  • A track record of managing onboarding / adoption focused professional services and customer success engagements for complex products.
  • Proven ability to lead 5 - 10 person implementation teams to deliver multi-workstream projects.
  • Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
  • Process oriented with a desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience.
  • Experience setting and managing customer expectations and negotiating appropriate resolutions to issues.
  • The ability to travel up to 25% of the time as the job requires.
  • BS or MS degree
Additional Skills :
  • PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification.
  • Proven ability to lead projects for both SaaS and On-prem solutions.
  • Experience with PSA and Project Management tools, preferably with one or more of the following: TeamWork, Confluence and Salesforce.
Synopsys Software Integrity Group was named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST) in recognition of our vision and ability to execute. Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk. Every business runs on software, and defects in software create risk. We’ve curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC. Learn more: https://www.synopsys.com/software-integrity.html

At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

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Date limite: 21-11-2024

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