Product Owner (m/f/d) Service - CRM
Ver: 218
Dia de atualização: 24-10-2024
Localização: Remscheid North Rhine-Westphalia
Categoria: Produção / Operação Marketing / PR
Indústria: Marketing Advertising Computer Software Internet
Tipo de empregos: Full-time
Conteúdo do emprego
What You Will Do- As a product owner, you define requirements for the existing and upcoming Customer Relationship Management (CRM) system in cooperation with our international service experts
- You will evaluate new features of CRM solutions with focus on field service processes to increase productivity in the local service organisations and support the implementation process
- You will take responsibility for process development, optimisation and corresponding documentation in coordination with the subsidiaries and related central departments
- You plan and monitor the project budget and guarantee regular, target-group-oriented communication
- Together with your colleagues, you will constantly analyse the customer journey in the service environment and define new requirements for the CRM system in order to accelerate the change to a more digitalised business process
- Successfully completed studies in the field of industrial engineering, economics or a comparable course of study
- You can draw on minimum 5 years of professional experience in a service environment that is process-oriented
- With your experience in project management in an IT setting and your knowledge of Salesforce Service Cloud and Field Service, you will drive our digital future
- With your excellent German and English as well as your open and trustworthy personality, you communicate confidently at all national and international levels
- Determination, intercultural competence and the willingness to take on responsibility complete your profile
- We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
- Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
- The family environment is reflected by the good atmosphere within the team
- We value teamwork and a good togetherness
+49 2191 18 4420
julia.luetje@vaillant-group.com
Vaillant Group
Data limite: 08-12-2024
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