d) Service - CRM

Ver: 218

Dia de atualização: 24-10-2024

Localização: Remscheid North Rhine-Westphalia

Categoria: Produção / Operação Marketing / PR

Indústria: Marketing Advertising Computer Software Internet

Tipo de empregos: Full-time

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Conteúdo do emprego

What You Will Do

As a product owner, you define requirements for the existing and upcoming Customer Relationship Management (CRM) system in cooperation with our international service experts
You will evaluate new features of CRM solutions with focus on field service processes to increase productivity in the local service organisations and support the implementation process
You will take responsibility for process development, optimisation and corresponding documentation in coordination with the subsidiaries and related central departments
You plan and monitor the project budget and guarantee regular, target-group-oriented communication
Together with your colleagues, you will constantly analyse the customer journey in the service environment and define new requirements for the CRM system in order to accelerate the change to a more digitalised business process

What You Bring Along

Successfully completed studies in the field of industrial engineering, economics or a comparable course of study
You can draw on minimum 5 years of professional experience in a service environment that is process-oriented
With your experience in project management in an IT setting and your knowledge of Salesforce Service Cloud and Field Service, you will drive our digital future
With your excellent German and English as well as your open and trustworthy personality, you communicate confidently at all national and international levels
Determination, intercultural competence and the willingness to take on responsibility complete your profile

What We Offer

We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
The family environment is reflected by the good atmosphere within the team
We value teamwork and a good togetherness

Julia Lütje

+49 2191 18 4420

julia.luetje@vaillant-group.com

Vaillant Group

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