Tipo de empleo: Full-time

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Contenido de trabajo

What You Will Do

  • As a product owner, you define requirements for the existing and upcoming Customer Relationship Management (CRM) system in cooperation with our international service experts
  • You will evaluate new features of CRM solutions with focus on field service processes to increase productivity in the local service organisations and support the implementation process
  • You will take responsibility for process development, optimisation and corresponding documentation in coordination with the subsidiaries and related central departments
  • You plan and monitor the project budget and guarantee regular, target-group-oriented communication
  • Together with your colleagues, you will constantly analyse the customer journey in the service environment and define new requirements for the CRM system in order to accelerate the change to a more digitalised business process

What You Bring Along

  • Successfully completed studies in the field of industrial engineering, economics or a comparable course of study
  • You can draw on minimum 5 years of professional experience in a service environment that is process-oriented
  • With your experience in project management in an IT setting and your knowledge of Salesforce Service Cloud and Field Service, you will drive our digital future
  • With your excellent German and English as well as your open and trustworthy personality, you communicate confidently at all national and international levels
  • Determination, intercultural competence and the willingness to take on responsibility complete your profile

What We Offer

  • We are part of the solution. Our highly efficient, environmentally friendly technologies conserve resources and reduce CO2 emissions in the long term.
  • Each employee organizes his hours individually in coordination with his colleagues. This allows family and career to be flexibly coordinated.
  • The family environment is reflected by the good atmosphere within the team
  • We value teamwork and a good togetherness

Julia Lütje

+49 2191 18 4420

julia.luetje@vaillant-group.com

Vaillant Group
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Plazo: 08-12-2024

Haga clic para postularse como candidato gratuito

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