Knowledge Management Specialist (m/f/d)

Conteúdo do emprego

DESTINATION FOR GREAT TALENT

At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over €6 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for everyone across Europe to put money to work.

ABOUT THE TEAM

Help our customers to build their wealth: In our Customer Service Department, we see it as our task to unlock, comfort and assist our users on their journey. Our work stands for empathy, education and guidance. We work confidentially to provide our customers the highest support standard. By listening to our users we can improve our product and offer the best service possible. We ensure to push the goal further to democratize wealth and close the pension gap.

WHAT YOU’LL BE DOING

• You formulate key takeaways from your daily observations and coordinate actions for mid-term improvement in collaboration with Customer Service Management
• You simplify complex issues and optimize their presentation for versatile documentation in work instructions, training concepts and flow charts
• You develop further concepts in the area of knowledge management in order to continuously improve the documentation and retrieval of information for the entire Customer Service team

WHAT WE’RE LOOKING FOR

• Initial experience in Customer Service, ideally in a startup environment
• Relevant work experience and high interest in finance
• Strong communication skills and a high degree of adaptability to different application areas and communication situations
• Proven record in knowledge management and deep understanding of how to prepare information according to basic didactic principles
• Excellent project & time management skills
• Strong team spirit with a positive attitude
• You speak English and German fluently, other languages are a plus
• You already live in Berlin or are willing to relocate

WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!

Trade Republic embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.