Head of KYC Operations (m/f/d)

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.

Do you want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide? Join us in Berlin as we embark on this exciting chapter in the continued growth of our business.

As a Head of KYC Operations (m/f/d) you will be collaborating with technology and process engineering teams to design best in class customer experiences while mitigating any KYC risks

Job responsibilities:

• Acting as a Subject Matter Expert in KYC with risk mitigation and establishing framework
• Designing, delivering and managing our KYC operations within the business
• Building and leading a high performing business operations function, delivering exceptional service experience on a day by day basis
• Shaping the culture with your colleagues, leading by example, providing feedback and recognition at every opportunity
• Managing the workforce requirements / headcounts and meet the on-going demand
• Understanding and keeping the business aligned with regulatory requirements
• Understanding and researching customer behaviours, sharing knowledge with wider team and peers

Required qualifications, capabilities, and skills

• At least 5 years relevant expertise at a senior level in Financial Services banking or another heavily regulated industry
• Strong knowledge of banking regulations, lending policies, procedures and products
• Relevant industry expertise with KYC and AML at a demonstrable level in KYC Operations in Financial services
• Leadership experience handling large teams and processes
• Highly successful track record of what it takes to build and maintain a strong operational culture as a force driving people, customer & business success
• Joy with working in environment with high ambiguity
• Excellent communication and presentation skills in English and German, both written and oral, ability to share our vision and goals

Preferred qualifications, capabilities and skills

• Experience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving business
• Digitally savvy across different medians
• Experience of directly leading a Banking function with a best place to work culture
  contact centre teams
• Extensive experience with direct management of a KYC operations department

We Offer

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.