Customer Support Specialist (m/f/d)

☞ ABB

Ver: 215

Dia de atualização: 07-10-2024

Localização: Heidelberg Baden-Württemberg

Categoria: Consultoria / Atendimento ao Cliente

Indústria: Energie Bergbau Versorgungswirtschaft

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Conteúdo do emprego

Customer Support Specialist (m/f/d)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


We are looking for number professionals with a technical vision to advise and support our discerning customers. If you can find the right answer to every question and always act prudently even in work-intensive situations, this is your chance.

Your responsibilities

  • Competently clarify commercial questions and complaints regarding products, orders, deliveries and returns from Germany and abroad (telephone, mail, chat) during defined service hours
  • Maintain customer reports and customer master data in common CRM systems (Lotus Notes, Salesforce, etc.)
  • ensuring availability by telephone
  • Provide technical advice to customers and submit proposals and solutions
  • Collaboration with the business departments
  • Determine costs/prices, based on given documents/systems

Your background

  • Successfully completed commercial/technical training combined with initial relevant work experience in customer service/customer support.
  • Skilled in the use of MS Office, Lotus Notes and SAP
  • German fluent in spoken and written, English skills an advantage
  • Reliable, level-headed team player with strong communication skills

Benefits

  • Flexible work practices
  • Unpaid leave opportunities
  • Wellbeing program
  • Canteen

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including policies for sabbaticals and home office, the ABB children’s vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate

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Data limite: 21-11-2024

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