Customer Success Hero | Intern/Working Student | #Startup

☞ Echometer

Ver: 188

Dia de atualização: 24-10-2024

Localização: Münster North Rhine-Westphalia

Categoria: Consultoria / Atendimento ao Cliente

Indústria: Information Technology Services

Tipo de empregos: Contract

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Conteúdo do emprego

As a young, Münster-based Remote startup and spin-off of the Psychological Department of the University of Münster, we develop a digital coach that supports agile team development in companies like Miele, Toyota and Westlotto. We are financed by a fresh seed round from awesome investors – see Gründerszene.

In so-called retrospectives – frequent team workshops – our software stimulates self-reflection in the team through targeted feedback and psychological nudges. This enables an agile, continuous improvement process.

What Trello is for Kanban boards, Echometer is for Team Retrospectives ????

We are currently a team of about 10 people, and are from time to time supported by interns.

Tasks
  • Play an active role within the accountabilities of the Customer Success Manager, Customer Community Manager and Training & Education Manager handling day-to-day activities (and according to the business needs and your strengths develop and specialize accordingly)
  • Manage educational initiatives to help our customers understand the product and drive quick adoption
  • Run user feedbacks and act as an interface to the Product Owner, User Experience and Development team
  • Help prepare, execute and wrap up of community engaging events such as webinars, best practice sessions, advisory or product board meetings in alignment with the marketing team
  • Support activities around regular customer meetings (onboardings, follow up, user feedbacks, review meetings)
Requirements
  • You are eager to experience and accelerate the growth of a startup in a rapidly changing environment
  • You are hands-on, willing to learn and grow and an effective, disciplined team player
  • You have recently finished your studies or are currently studying in a relevant field, such as marketing, sales, customer success, or within the training & learning path
  • You are fluent in English
  • It’s a bonus, if you have gained first practical experiences within the field of agile ways of working and related frameworks (e.g. Scrum, SAFe, Kanban)
  • You are available at least 6 month in full time as intern or 1 year for up to 20 hours / week as working student
  • You are open to work full-time remote or move to Münster, Germany and join some of us in the co-working space
Benefits
  • A great mission: Building a software that develops teams and enables agile ways of working in companies – how great is that?
  • Remote-first: All our work happens online, so you’re free to work wherever you prefer! Casual online meetups and regular team events will make you feel part of the team in no time, and our offices in Münster are always open to you as well if you prefer to work on location.
  • No bullshit: Fair, transparent salaries with equal pay & stock option program for proven outstanding/ excellent contributors after first year
  • New Work: Flat hierarchies & modern ways of working (Holacracy) allow you to actively shape your work environment
  • Ability to grow with us: “With good performance comes great responsibility” ????
  • Lots of fun: Team events and a welcoming startup culture
Find out more about Echometer on our job page :)
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Data limite: 08-12-2024

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