BPO Operation Manager

☞ Exela Technologies

Ver: 163

Dia de atualização: 07-10-2024

Localização: Offenburg Baden-Württemberg

Categoria: Beleza / Bem-Estar

Indústria:

Tipo de empregos: Vollzeit

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Conteúdo do emprego

Offenburg, DE-BW
Position Type

Full Time

Requisition ID

10840

Level of Education

High School/Equivalent

Years of Experience

2+ to 5 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.


Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.



Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description
The Operations Manager is responsible for the operational processes of all customers within the Managed Services processing centre, ensuring that all contractual Service Levels are achieved.

KEY JOB DUTIES/RESPONSIBILITIES

1.Overall management of all customers business processes within the processing centre

2.Support implementation process of new customers / new business

3.Management and control of all operational resources to ensure production and quality targets are achieved for all customer contracts

4.Reporting of all production and quality results to customers in accordance with individual customer contracts

5.Regular customer service review meetings in accordance with individual customer contracts

6.Management of local recruitment agencies for the procurement of contract staff in line with changing resource requirements

7.Ensure that all staff (permanent and contract) have references checked before employment commences and Data Protection, Security and Money Laundering training is conducted appropriate to the role

8.To manage staff effectively: to ensure that all staff receive regular appraisals and appropriate training and development; to ensure that they comply with all Company and work procedures including those related to Health and Safety

9.Reporting of staff utilisation, work-stream and operator productivity to senior management on a monthly basis

10.To work closely with the Technical Support group to ensure that operational problems, change requests and process improvements are managed effectively

11.To comply with Company procedures as issued

12.To escalate problems that will detract from the quality of service offered

13.To undertake any other duties as reasonably directed by Management
Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

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Data limite: 21-11-2024

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