Solution Manager (*)

☞ DB Schenker

전망: 198

갱신일: 18-10-2024

위치: Essen North Rhine-Westphalia

범주: IT-소프트웨어

산업: Truck Transportation

수평: Associate

직업 종류: Full-time

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작업 내용

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Global IT Land and Digital Solutions acts as an enabler and partner for efficient and digital development and operations of Schenker’s Land business. The IT solutions support the business processes along the whole value chain from sales to invoicing.

We strive to find the optimal IT solution and support the deployment and rollout of new IT applications in our Schenker Land countries. CXone (Customer Experience One) is one of our light-house projects to standardize and optimize our Customer Service interactions in Land Transport.

We are looking for a skilled team player who will support us as a Solution Manager, mainly for the development and roll-out of a central customer service application in Europe.

The IT components in scope comprise a central customer service tool interacting with several communication channels as well as a chatbot solution and the existing IT Landscape of Schenker Land transport.

Your job profile includes the requirement elicitation and specification until the final deployment, rollout and operational support as defined in the responsible squad goals.

You will be reporting to Product Owner of the project within the Regional Cluster Land Systems department.

Tasks and responsibilities:
  • Contribute to the definition, approach, facilitation and satisfactory implementation of the project in an agile setup with focus on the chatbot functionalities as well as the core application based on Microsoft Dynamics 365.
  • Plan, execute and realize the deliverables of the project according to the squad targets - not only formally but also project content related.
  • Closely interact with other internal and external partners to create an optimized overall solution for the CXone project, especially in terms of information and communication, data exchange between systems, the chatbot solution and a common case handling application.
  • Perform application and solution specific service operations in terms of a 3rd Level support in line with the Schenker Standard Service Operations Management processes

Your profile:
  • Study to university degree level of natural sciences, computer science, business, or an equivalent education.
  • Profound professional knowledge about complex business applications and their business-related workflow support with clear focus on Customer communication and Customer Services
  • Professional understanding of the solution design of Java based and cloud hosted business applications and databases using interacting micro services, components and APIs.
  • Proven experience in a Business oriented IT organization with agile working attitudes and the Scrum methodology
  • Strong analytical and solution-oriented attitude and ability to work effectively across diverse organizations, groups and functions
  • Fluent Business English (written and spoken) is a must, other languages are an advantage
  • Willingness for limited travel in Europe
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마감 시간: 02-12-2024

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