Service Desk Administrator (IT Services) (all genders)

☞ Delivery Hero

전망: 154

갱신일: 14-10-2024

위치: Berlin

범주: 행정 / 임원 / 보조원 금융 / 은행 / 재고 정보 기술 컨설팅 / 고객 서비스

산업:

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작업 내용

Be our next Hero! - Join the world’s leading local delivery platform.
We are looking for a Service Desk Administrator (all genders) to join the IT Services team on our journey to always deliver amazing experiences.
If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Your mission:
  • Provide a fantastic customer support experience.
  • Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (onboarding, hardware, basic troubleshooting).
  • Administration, installation, and support of Windows-, macOS- and Linux-based systems.
  • Hand over computer peripherals to employees as needed.
  • Assist with onboarding new employees, including preparing laptops
  • Address the issues of colleagues both onsite and through remote sessions.
  • Manage customer requests through Jira, Slack, and email.
  • Respond to incoming IT support requests via email, Slack, or in person.
  • Document and maintain system administration procedures and policies.
  • Be part of a global IT team.
Your heroic skills:
  • Minimum 0-2 years of experience in system administration and IT.
  • The passion for IT & high ability to work independently and as part of a team.
  • A proactive mindset and a drive to identify and address root causes.
  • High service orientation and an ability to empathise with and understand the customer’s perspective.
  • Strong communication skills in English.
Nice to have:
  • Experience working in an international Agile Environment
  • Active Directory, AzureAD and Google Suite user management knowledge
  • Worked before in an IT environment
Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent.
What’s in it for you:
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
  • Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
  • Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it:Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
  • Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
  • The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

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Service Desk Administrator (IT Services) (all genders)

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locations
Berlin Offices
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR0045669
Be our next Hero! - Join the world’s leading local delivery platform.
We are looking for a Service Desk Administrator (all genders) to join the IT Services team on our journey to always deliver amazing experiences.
If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Your mission:
  • Provide a fantastic customer support experience.
  • Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (onboarding, hardware, basic troubleshooting).
  • Administration, installation, and support of Windows-, macOS- and Linux-based systems.
  • Hand over computer peripherals to employees as needed.
  • Assist with onboarding new employees, including preparing laptops
  • Address the issues of colleagues both onsite and through remote sessions.
  • Manage customer requests through Jira, Slack, and email.
  • Respond to incoming IT support requests via email, Slack, or in person.
  • Document and maintain system administration procedures and policies.
  • Be part of a global IT team.
Your heroic skills:
  • Minimum 0-2 years of experience in system administration and IT.
  • The passion for IT & high ability to work independently and as part of a team.
  • A proactive mindset and a drive to identify and address root causes.
  • High service orientation and an ability to empathise with and understand the customer’s perspective.
  • Strong communication skills in English.
Nice to have:
  • Experience working in an international Agile Environment
  • Active Directory, AzureAD and Google Suite user management knowledge
  • Worked before in an IT environment
Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We’re as interested in your character as we are in your talent.
What’s in it for you:
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
  • Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
  • Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it:Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
  • Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
  • The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

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We build the world’s largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers. We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Why work with us?

Our Heroes are all bound by the same purpose to collaborate, build powerful products, and help communities around the world. If you’re talented, driven, and on a mission to create something people care about, you’ll fit right in like pizza at a party. In return, we’ll help you develop in a diverse, vibrant, and supportive environment.
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마감 시간: 28-11-2024

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