Customer Service Manager (m/f/d)

☞ C&A

전망: 137

갱신일: 07-10-2024

위치: Düsseldorf North Rhine-Westphalia

범주: 컨설팅 / 고객 서비스

산업:

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작업 내용

The Team:

This is an opportunity to join our incredible Digital Customer Service function.

You will join a data driven team that is continuously looking at how we can improve our customer experience, learn from the feedback and contacts we receive and what we can do as an organisation to always improve upon the service and experience our consumers trust us to deliver.

The Role:

  • Analysing key data and ’customer contacts’ to identify trends and areas for process improvement
  • Maintenance and continuous development of Service texts, FAQs, and consumer facing communication
  • Communicate effectively with key external and internal stakeholders, ensuring that you effectively guide them to deliver the best possible customer service and adhere to both current & new processes
  • Cross-functional support of Customer Service-related projects and services (e.g. Click & Collect) to ensure smooth and customer-friendly processes
  • Always strive to both meet and exceed key KPI’s and ratios

What Can We Offer:

  • Genuine career development opportunities: This role will give you the opportunity to directly impact the level of customer service our consumers receive. Bigger projects and more responsibility will absolutely come in time
  • The chance to work in an innovative and progressive environment but with the security of belonging to a well loved and long established firm
  • A warm and collaborative team, all keen to support each other on C&A’s exciting journey
  • Very flexible remote working options with a good mix of office and home based options available
  • The opportunity to directly define process and innovate new ways of working

Useful Experience:

  • Experience of working within a Digital Customer Service team in an ecommerce environment
  • Someone who has defined and improved processes
  • Excellent internal and external stakeholder management capabilities
  • English and German language skills

As a global brand with fashion for everyone, we celebrate diversity and welcome people of all ages and abilities, all genders and sexual orientations, all ethnicities, and from all walks of life.

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마감 시간: 21-11-2024

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