Key Account Officer (m/f/div)

☞ FLOCERT

View: 174

Update day: 07-10-2024

Location: Bonn North Rhine-Westphalia

Category: Administrative / Clerical / Assistant Sales Consulting / Customer Service

Industry: Import Export Retail Logistics Supply Chain

Position: Entry level

Job type: Full-time

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Job content

Fair global trade everyone can believe in

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT also offers an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a “Social Enterprise” demonstrates our commitment to social business values.

With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise. For more information, visit us at www.flocert.net

FLOCERT is currently looking for a

Key Account Officer (m/f/div)

full-time
  • Position is based in the FLOCERT GmbH Office in Bonn, Germany
  • The salary and benefit package depends upon qualifications and experience
  • 38,5 hrs per week
  • Reporting to Account Development Manager
  • Start date: as soon as possible
Description

As a subdivision of Business Relations, Account Development is currently looking for a self-motivated Key Account Professional who is responsible for a) fostering and developing relationships with key Stakeholders and Customers, b) ensuring a high level of customer service as well as c) support of the daily Account Development processes and tasks.

In general, the objective of the role is to support Account Development in Bonn, Germany, to drive the collaboration and foster relationships with our key stakeholders and customers to achieve our KPIs and to support the global Key Account infrastructure.

Responsibilities
  • Develop: Grow and Foster Stakeholder and Customer relationships.
  • Organize: Coordinate and execute account management and sales activities.
  • Connect: Attend industry fairs, events and conferences, meet with potential/existing customers based in Europe.
  • Represent: Present and embody FLOCERT and its services internally and externally.
  • Administrate: Support the daily business of Account Development.
Details
  • Proactively manage a set of Key Stakeholder accounts
  • Independently investigate new business opportunities, cross-sell and upsell existing services.
  • Follow-up on account management processes in order to close deals.
  • Build and manage customer relationships.
  • Preparation of quotes as a direct response to customer and stakeholder inquiries.
  • Represent FLOCERT at events and conferences.
  • Support Account Development to achieve annual KPIs and revenue targets.
  • Support the optimization of the strategic direction, structure and workflows of Account Development.
Qualifications

“Must haves”
  • Successfully completed university degree (e.g. Economics, Business Administration, Marketing, Sales or Communication) or equivalent on the job experience.
  • Three to five years of Key Account Management in business to business, ideally in the field of verification, certification, social justice, environmental protection or sustainability.
  • Experience working in an international environment (multicultural)
  • A good understanding of the sustainability market
  • Outstanding customer and service orientation.
  • Fluent in English (and preferably German, Spanish and/or French).
  • Excellent oral and written communication and organizational skills.
  • Excellent interpersonal and negotiation skills.
  • Previous experience in project management
  • Curious mindset and solution oriented
“Nice to have”
  • Previous business consulting experience
  • NGO experience or comparable environment.
  • A good understanding of multi stakeholder environment
  • Trained Facilitator
How to apply

Do visit our website: https://www.flocert.net/about-flocert/careers/

Please apply by submitting your application documents in English, with curriculum vitae, reference letters or reference contact data as well as a motivation letter with salary indication.

Please do kindly note that only those applicants invited for an interview will be contacted.

APPLY NOW!
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Deadline: 21-11-2024

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