Customer Service Representative- German and English speaking (m/f/div)

☞ FLOCERT

View: 198

Update day: 07-10-2024

Location: Bonn North Rhine-Westphalia

Category: Consulting / Customer Service IT - Software

Industry: International Trade Development

Position: Associate

Job type: Full-time

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Job content

FLOCERT is a leading global assurance provider. Besides providing sole certification to Fairtrade, FLOCERT also offers an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a “Social Enterprise” demonstrates our commitment to social business values.

With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.

FLOCERT is currently looking for a

Customer Service Representative - German and English speaking (m/f/div)

full-timeJob Share: Full-time (38,5 hrs. p.w.)
  • Position is based in the FLOCERT GmbH Office in Bonn, Germany
  • The salary and benefit package depend upon qualifications and experience
  • Start date: as soon as possible
Description

You are multi-lingual and interested in working in an international environment? FLOCERT is looking for a reliable, flexible and outgoing personality to support its customer service desk and reception team. In this position you will be an ambassador for FLOCERT’s customer credo: Fast – Friendly – Fair and ensure professional take up of communication. Communication with customers, stakeholders and suppliers will include in- and outbound communication according to predefined instructions and processes as well as the channeling of requests within the organization. At the reception you will be in charge of giving our customers, guests and staff members a warm welcome and support in regard to our conference area. Your working time will be shared between both teams.

Aufgaben
  • Ensure receipt of incoming phone / skype calls to the FLOCERT Customer Service Desk and switchboard
  • Provide general information to FLOCERT customers and stakeholders
  • Message taking and distribution of incoming requests
  • Respond to incoming email communication
  • Handle standard service requests of FLOCERT customers and stakeholders
  • Update and maintain customer related information in FLOCERT systems
  • Assume regular outbound communication and follow-up tasks (phone, email, skype)
  • Support marketing / project driven campaigns with outbound communication (phone, email, skype)
  • Guest welcome and information at the reception. Support and coordination of conference area and any other duties relating to the reception.
Profil

“Must haves”
  • IHK apprenticeship or other vocational training or equivalent relevant training on the job
  • 1 year work experience in a customer service, - care or – support function
  • Fluency in English spoken and written
  • Fluency in German, additionally in any of the following languages: French, Portuguese or Spanish
  • Confident command of PC device (keyboard and mouse) and applications (e.g. MS Office products)
  • Ease in communication via diverse communication channels: phone, email, Skype etc.
  • Clear, simple and positive communication style
  • Simultaneous conversation and writing ability
  • Readiness to cope with extensive conversation time and phases of high request volume
  • Ability to work focused on rapidly changing topics
  • Customer service awareness
  • Reliable, disciplined and punctual personality
  • Precise and efficient work style
“Nice to have”
  • Good knowledge in any of the following languages: French, Portuguese or Spanish
  • Experience in dealing with different cultures
  • Any prior involvement in training activities or marketing campaigns
  • Prior training in communication techniques
Wir bieten
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Deadline: 21-11-2024

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