Junior E-commerce Customer Experience Specialist (m/f/d)

We offer/staff attractive positions all over Germany in the fields of marketing & communications. Our clients offer a wide range of positions, such as from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then instantly apply at AVANTGARDE Experts!

For our customer, Microsoft Deutschland GmbH, we will fill the following position for the Munich location as soon as possible:

Junior E-commerce Customer Experience Specialist (m/f/d)

Ihr Aufgabenprofil

• In region focus on improving the quality of Digital Store experiences for customers and reducing purchase flow friction
• Live Site Quality – Proactively browse the German, Swiss and Austrian store to identify issues/bugs impacting customer/user experience including performing purchase tests
• Co-ordinate with global Site Merchandising team members to identify consistent customer pain points across geos and collate to address issues at global scale
• Build for Future – make and review new feature recommendations, review for regional relevancy to help ensure local specifics are incorporated into global feature rollouts
• Act as the voice of the customer - Use quantitative and qualitative data (customer feedback) to influence key stakeholders to provide better customer experiences throughout the end to end journey – from discovery to purchase with the goal to increase conversion rate
• Support localization and purchase testing reviews for new products, services and features
• Participate in global Customer Experience programs and audits as required
• Analyse site metrics (utilizing Adobe and ContentSquare) to identify opportunities to improve customer & user experience across various product categories
• Actively engage with Customer Support, Engineering and Experimentation Team to drive improvements on behalf of the customer
• Managing and prioritizing multiple projects simultaneously with excellent attention to detail

Ihr Qualifikationsprofil

• 1-2 years’ experience working in e-commerce
• Excellent project management, organizational and communication skills
• Experience with site optimization / experimentation tools (Optimizely, Clicktale, Adobe, ContentSquare)
• Experienced in working with data to analyze root causes (Use of google analytics or adobe analytics and content square)
• Data-driven decision making and quantitative analysis skills
• High attention to details
• Self-starter and a proactive problem solver with a drive to achieve results
• A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect
• Experience working in a multi-national environment
• Fluent in German & English

Interessiert?

Then we look forward to receive your meaningful, English-language application including a half page, English-language cover letter as well as your availability and salary expectation via our online portal.

Ihr Ansprechpartner

Kristofor Toplanaj