Tech Support Agent - DACH

Who are we?

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

We are passionate about our merchants and strive to offer them the best possible experience with our solutions to ensure that they can focus on the growth of their business while accepting cashless payments. By working in customer support, not only are you the face of SumUp in the eyes of our merchants, you also define their experience with us by offering them outstanding guidance in navigating any challenges they may face related to SumUp products and services.

What you’ll be doing in this position

• You are the voice of our company - the direct link to our customers, supporting them with a variety of technical issues
• You will proactively support our merchants by listening to their issues and finding solutions to them
• You take care of our German-speaking customers (D-A-CH) in a variety of communication channels, primarily by phone and email
• You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• You closely work with other departments, for example with our engineering team
• You’re part of an international and multilingual team

You’ll be great for this position if

• You have excellent language skills and feel comfortable speaking and writing in German and in English
• You are somebody who has a technical mindset, and love all things tech
• You love to communicate, while being easy-going and patient with our customers
• You are passionate about helping our customers
• You’re curious and persistent to solve issues
• You’re organised and can keep a cool head even in stressful situations
• Experience with an issue-tracking system would be considered a plus

Why you should join SumUp

• You’ll be part of an international, highly motivated team with rapid decision making processes
• Opportunities to further develop within the company
• Our office has a strong sense of community; we get together regularly for breakfast, sports and team events
• Great benefits: a corporate pension plan, BVG discounts, a training budget, Urban Sports Club partnership, yoga classes, German classes, 28 days of vacation, regular subsidised meals and more

Interested? We’re looking forward to your application!

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind