Help Desk Specialist

仕事内容

Greetings

We are Hiring HelpDesk - Cologne, Germany

• Location: Cologne, Germany
• Remote work is not allowed.
• Start Date: Immediate
• Salary budget: 30 - 40 K Euros/annum
• Languages: English and German mandatory.
• Shift Requirements – First (6 to 2.30 AM CET) & Second Shift (1.30 to 10 PM CET)
• Type of employment: Permanent
• JD: Below

JD:

L2 resource oversee and guide resources as a lead engineer. He should provide daily /weekly /monthly reports to client and TechM

Application Support on Client PCs

· Installation and deinstallation of applications

· Troubleshooting of applications

· Support with application questions

· Installation/ deinstallation of software applications.

· Installation/ deinstallation of site-specific software as needed.

PC hardware support

· Issue of new hardware

· Dismantling of old hardware

· physical patching of network connections to the network switch

· Error analysis in case of hardware failures

· Troubleshooting of defective hardware

· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer

· IT relocations

· Hardware preparations (staging, application installations, upgrades)

Printer support

· Troubleshooting of printing, multifunctional and fax systems as well as large format printers

· Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers

· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer

IPHONE and IPAD support

· Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones

· Troubleshooting of end devices

· Support for user questions regarding hardware and software

Media technology support

· Beamer maintenance

· Care and maintenance of the conference rooms

· Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.

· Instruction of users in the media technology

· Support for audio and video conferences

Active Directory

· Creation of NT and Exchange accounts via IAM

· Password reset

· Check and request group OU memberships

Additional tasks:

· Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.

· Preparing hardware (staging, application installations, upgrades).

· Support various IT departments such as (ITO, IPI, PDO, hands and feet support)

· Testing of newly introduced applications and hardware

· Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.

· Scripting (VB, PowerShell)

· SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets

· Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)

· Oversee software installation by outside vendors.

· Documentation of IT related issues related to the application.

· Provides access and documents the process to ensure it can be repeated as needed