Help Desk Specialist
Aussicht: 107
Update Tag: 22-10-2024
Ort: Cologne North Rhine-Westphalia
Kategorie: IT - Software
Industrie: Technology Information Media IT System Training Support IT System Operations Maintenance
Position: Mid-Senior level
Jobtyp: Contract
Jobinhalt
Greetings
We are Hiring HelpDesk - Cologne, Germany
- Location: Cologne, Germany
- Remote work is not allowed.
- Start Date: Immediate
- Salary budget: 30 - 40 K Euros/annum
- Languages: English and German mandatory.
- Shift Requirements – First (6 to 2.30 AM CET) & Second Shift (1.30 to 10 PM CET)
- Type of employment: Permanent
- JD: Below
JD:
L2 resource oversee and guide resources as a lead engineer. He should provide daily /weekly /monthly reports to client and TechM
Application Support on Client PCs
· Installation and deinstallation of applications
· Troubleshooting of applications
· Support with application questions
· Installation/ deinstallation of software applications.
· Installation/ deinstallation of site-specific software as needed.
PC hardware support
· Issue of new hardware
· Dismantling of old hardware
· physical patching of network connections to the network switch
· Error analysis in case of hardware failures
· Troubleshooting of defective hardware
· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
· IT relocations
· Hardware preparations (staging, application installations, upgrades)
Printer support
· Troubleshooting of printing, multifunctional and fax systems as well as large format printers
· Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IPHONE and IPAD support
· Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
· Troubleshooting of end devices
· Support for user questions regarding hardware and software
Media technology support
· Beamer maintenance
· Care and maintenance of the conference rooms
· Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
· Instruction of users in the media technology
· Support for audio and video conferences
Active Directory
· Creation of NT and Exchange accounts via IAM
· Password reset
· Check and request group OU memberships
Additional tasks:
· Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
· Preparing hardware (staging, application installations, upgrades).
· Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
· Testing of newly introduced applications and hardware
· Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.
· Scripting (VB, PowerShell)
· SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
· Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
· Oversee software installation by outside vendors.
· Documentation of IT related issues related to the application.
· Provides access and documents the process to ensure it can be repeated as needed
Frist: 06-12-2024
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