Customer Support Team Lead - German (m/w/x)

仕事内容

MORE TOMORROW NOW.
Grover’s vision is for more people to get the best out of life – with flexible, affordable access to the tech they want. Our monthly tech rental subscription model is a more sustainable way to use tech – as part of the circular economy.
Grover is growing. Fast. In 5 years, we’ve gone from a small startup based in a Berlin apartment to a team of 200+ people, offering flexible tech rental across Germany, Austria, Spain and The Netherlands. And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access tech – for them to get more tomorrow now.
Tomorrow’s tech lets us achieve extraordinary things, to experience deeper, work smarter, play harder and live better. So if you want to join us on our mission to get tech into more people’s hands in a simple, smart, sustainable way, we’d love to have you on the team.

We are looking for a Customer Support Team Lead - German (m/w/x) to join our talented Customer Support team, full-time in Berlin.

As a Customer Support Team Lead - German, you will:

• Manage a group of Customer Support representatives and specialists

• Drive quality customer service for their German speaking customers

• Define KPIs with a strong focus on quality and efficiency

• Create a unique customer experience by proactively contributing through suggestions and implement them independently

• Support the team with project coordination and prioritization

You care about:

• Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
• Helping others:sharing knowledge with your colleagues is on top of your priorities
• Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
• Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for a passionate Customer Support Team Lead - German, with:

• 2+ years of experience in a team lead / management role within customer support

• Experience working with product teams previously and you can easily identify technical issues

• Experience and focus on process optimization

• Strong communication skills in our company language English and Fluent German. Dutch and Spanish are a big plus!

• A proactive attitude and willingness to make customers happy

• Patience and a detail-oriented mindset

• High adaptability - you are flexible and look forward to new challenges

• The ability to work in a fast-paced work environment

What we offer:

• Competitive salary and benefits.
• Work from home and office mix.
• Entrepreneurial responsibilities and upward career growth.
• Engaging, open office located in central Berlin.
• Diverse global team of 50 nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends.
• Team events, Grover tech discounts, and expanding perks.

Job Type: Full-time