Customer Onboarding & Support Agent (m/w/d) Spanish Market

☞ eKomi Holding GmbH

見る: 211

更新日: 22-10-2024

場所: Berlin

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア 情報技術

業界: Medien Kommunikation

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仕事内容

About us….

eKomi Holding GmbH - “The Feedback Company,” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. It’s based in Berlin City and on the belief in teamwork and cooperation.

As a global Google-partner with over 150 employees from 40 countries and subsidiaries in Los Angeles, London, Madrid, and South Africa, eKomi has collected and published over 40 million reviews for its clients.

More than 14.000 companies trust in our social commerce technology – it helps them gain new customers, increase their turnover, and minimize returns. With us, companies can be sure that their reviews come from real customers and real users.

Help us build trust!

About the position
You will be in the "Customer Success and Operations" department, guiding new and existing clients through the process of using eKomi’s platforms and services, overseeing client onboarding process and serving as a liaison between the client and eKomi’s technical team.
You will provide a streamlined and clear onboarding process to clients, give customers a good first impression of eKomi’s customer support, onboard clients within the timeframe.

Tasks

Primary Responsibilities will include:
  • Communicating with clients through telephone and email
  • Understanding the client’s technical specifications and suggest implementation methods relevant to their account
  • Respond to clients within a timely manner
  • Follow the process to ensure high client standard of support
  • Provide clear notes and documentation on the status of accounts
  • Internal set up of the eKomi platform using the client’s requested specifications
  • Troubleshoot technical setup of client’s account
  • Coordinate with other departments to expedite the onboarding process
  • Understand technical issues and assign to developers as needed
  • Follow up and monitor tasks to ensure timely completion
  • Escalate issues internally
  • Keep clients informed and updated on the status of technical issue
Requirements

You’re offering these qualifications

  • Broad knowledge and experience in client onboarding, product management, technical support, account management
  • You are good at prioritizing tasks
  • You love solving problems
  • Demonstrated ability to manage a large client base
  • Demonstrated ability to meet deadlines
  • General knowledge of HTML, CSS
  • You already worked with JIRA and ZenDesk is an advantage
Benefits

So what’s in it for you?

  • Working for an international German company - Google Partner and a career at eKomi, a leading SaaS player with a company culture second-to-none
  • Working with world-class brands who love our solutions that help them be
  • successful
  • A dynamic environment in a rapidly growing and well-established organization
  • Monday through Friday! We do not work on weekends and public holidays!
  • snacks every day!
  • fresh coffee
  • shopping discounts up to 70%
  • Company pension
  • German Class
We are looking forward to hearing from you!
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締切: 06-12-2024

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