Technical Customer Support 2nd Level (m/f/d)

Visualizza: 157

Giorno di aggiornamento: 07-10-2024

Località: Frankfurt am Main Hesse

Categoria: Consulenza / Servizio Clienti

Industria:

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Contenuto del lavoro

Your responsibilities

Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
Work collaboratively with members of other Northern Data teams such as Consulting Services, Engineering and Technical Operations.
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems

Your profile

3-5 years of equivalent practical experience; Bachelor’s degree preferred
Understand how to manage information and differentiate between external and internal partners
Experience in evaluating and understanding business impact of technical issues
Demonstrable ability to find innovative ways to solve complex technical problems
Ability to troubleshoot small technical issues
Good written and spoken German & English
Enthusiasm for GPU/HPC computing
Thriving in fast-paced and dynamic environments
Entrepreneurial, hands-on, and driven to succeed

TECHNICAL SKILLS YOU WILL NEED

Solid experience with Linux
Experience in one or more of the following: High Performance Computing, Networking and Virtualization

Why us?

With us, you will work towards the future of HPC: from new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute.
Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it’s the best idea that counts - not the hierarchy. We’re looking forward to getting your inputs!
High performance at scale: As a Northern Data engineer, you will innovate on one of the largest GPU clusters in the world.
Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.
Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future.

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