Specialist, Global Product Operations (DHH) (f/m/d)

Delivery Hero is building the next generation global online food-ordering platform with a mission to be the international leader of the category. Our International team already operates in over 40 countries worldwide delivering millions of meals every month. We are genuine, non-conformists, entrepreneurs, smart, data-oriented and definitely know how to have fun. We are exclusively looking for the best people to join us on our mission.

The Global Operations team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to ensure each and every entity performs in their most efficient way. We assist the senior management and the local teams to make their operations run smoothly, roll out global tools as well as projects and make sure best practices are shared between entities.

Your mission

• Support the usage of 25K+ users by handling internal requests that are Salesforce-based processes for the following topics: leads, vendor acquisition, vendor quality management, device logistics & stock management, vendor onboarding and vendor account management

• Manage day-to-day operational requests coming from users, prioritise and solve them or escalate them by collaborating with our Tech team

• Share best practice across our 40+ countries

• Maintain existing processes & support adjustments by coordinating efforts with cross-functional teams (Sales, Operations, Legal, Marketing, Customer Support, Finance, Content, Logistics)

• Reconcile operational needs and technical capabilities, translate requirements into technical stories

• Coordinate User Acceptance Testing & sign off for releases

• Support the implementation of KPI support, build reports and analyze data in order to implement internal strategy and decision making to support our respond to our users’ needs

• Travel occasionally to some of our 40+ countries to support all the above tasks

Your heroic skills:

• You have at least 2 years of practical experience with Salesforce (or similar CRM tool)

• You are very detail-oriented, structured and know how to prioritize

• You are able to interact with very senior level executives and to deal with multiple stakeholders

• You have strong project management skills

• You have a strong taste for technology

• You have excellent analytical and communication skills and a hands-on mentality

• You are ambitious and hardworking

• Language skills: Fluent English is mandatory. Another language is an advantage.

• Experience with online delivery food or other marketplace vertical is desirable

We offer you:

• A dynamic, fast paced environment in a globally leading e-commerce company

• A modern workplace in Berlin-Mitte and an international working atmosphere with English as working language

• Countless opportunities for rapid career advancement

• A great learning curve in a collaborative environment with no barriers for initiative

• A relocation package and German classes at the office for applicants from abroad

Have we caught your attention? Then please send us your application including a cover letter, CV, salary expectations and earliest starting date.

We’re looking forward to your application!