Senior Consultant - End User Support - Dusseldorf, Germany (M/F/D)

☞ Infosys

Visualizza: 114

Giorno di aggiornamento: 15-10-2024

Località: Düsseldorf North Rhine-Westphalia

Categoria: Consulenza / Servizio Clienti

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Contenuto del lavoro

Role- Senior Consultant
Location- Dusseldorf, Germany

Job Description

Workplace and DaaS Lead JD:
  • Managing a team for workplace support and Device as a Service (DaaS) support activities
  • Good knowledge of the workplace solutions - Application packaging, Software deployment, Desktop Imaging, Remote Desktop Support and Device Management
  • Monitoring and managing the ticket queue (incident, Requests and Change)
  • Supporting the team in complex tickets and issues
  • Taking up and resolving high priority/complex issues
  • Status Reporting to customer and internal stake holders
  • Vendor coordination and escalation management
  • Good understanding of Microsoft Intune/SCCM, AutoPilot etc
  • Very good troubleshooting skills on Workplace related issues
  • Asset Life-cycle management (manage asset provisioning, maintenance and disposal)
  • Hardware/Software Asset Inventory and Stock management

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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Scadenza: 29-11-2024

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