OEM Account Manager

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Collins Aerospace Connected Aviation Solutions(CAS) is currently searching for a/an OEM Account Manager to join our team in the European Region with preference near Basel, Switzerland, or other nearby location as deemed valid by the business unit. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected.

Job Responsibilities:

• Provide onsite technical guidance or support for all ARINC Direct products and services, including flight planning, weather, and flight deck and cabin communications systems (e.g., VHF, Inmarsat, Viasat, LuxStream, and Iridium data/voice services).
• Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINC Direct applications to a diverse customer base. Candidate will be identifying and working problems in both the flight deck and cabin environments.
• Manage relationship within your assigned OEMs, completions centers, and service centers.
• Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
• Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
• Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate.
• Assist with Technical Publication writing and updating.
• Assist other regional managers when necessary.
• Coordinate the ARINC Direct account activation/commissioning processes. Submit required forms, configure, test, and train customers on services including ACARS, Iridium, Inmarsat, and Viasat services.

Qualifications:

• Candidate must have four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience and four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.
• Working knowledge of computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications, networks, satellite television.
• Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales/brokerage, aviation management, aircraft completions, FBO operations, or related field/position.
• Motivated self-starter with problem-solving talent and ability to work independently. (Candidates with previous experience working remotely are preferred.)
• Excellent communication and interpersonal skills and ability to prepare and present reports and briefings in a clear and concise manner to internal and external customers.
• Detail-oriented, highly organized with the ability to work on multiple accounts and activities simultaneously.
• Strong computer skills (Microsoft Office Tools).
• Strong technical writing skills.
• Ability to work well in dynamic environment and to anticipate and mitigate problems. Good conflict resolution skills.
• The position is remote, near Basel
• Travel is up to 50% (likely much less).

Raytheon Technologies is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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